Fashion Retail Sales Associate — Customer Concierge

White House Black Market; Ann Arbor (MI); On-site; USD 16,531,000 - 24,797,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

White House Black Market in Ann Arbor, MI is seeking a Sales Associate to greet customers and deliver a hospitality-driven shopping experience. You will share product knowledge and provide personalized service across in-store and online channels.

The role requires flexible availability, strong interpersonal skills, and the ability to learn new tools quickly. You will assist with merchandising, inventory, and maintaining an inspiring store environment while supporting a collaborative team.

Qualifications

• Customer-focused selling and connection-building.
• Flexible availability including nights, weekends, and holidays.
• Team player with ownership and initiative.

Responsibilities

• Deliver a customer-centered experience reflecting hospitality.
• Initiate authentic conversations to understand needs and provide personalized service.
• Create an omnichannel experience using available tools.
• Educate customers about brand loyalty programs.
• Contribute to store performance by meeting personal goals.
• Assist with merchandising, inventory replenishment, and store organization.
• Maintain a visually inspiring store environment that reflects brand standards.
• Collaborate with teammates to foster a positive work environment.

Skills

Customer service

Interpersonal skills

Teamwork

Ownership

Learning agility

Communication

Job description

White House Black Market in Ann Arbor, MI is seeking a Sales Associate to greet customers and deliver a hospitality-driven shopping experience. You will share product knowledge and provide personalized service across in-store and online channels.

The role requires flexible availability, strong interpersonal skills, and the ability to learn new tools quickly. You will assist with merchandising, inventory, and maintaining an inspiring store environment while supporting a collaborative team.