Fashion Mall at Keystone - Retail Security Officer

Andy Frain Services; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Retail Security Officer to ensure a safe and secure environment at a bustling retail location. This role involves monitoring premises, providing excellent customer service, and collaborating with local law enforcement. The ideal candidate will be vigilant, proactive, and skilled in communication, ready to respond to any incidents or emergencies. Join a team that values integrity and professionalism, where your contributions will help maintain a safe shopping experience for all. If you are passionate about security and customer service, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and ability to maintain a professional image.
• Constant vigilance and alertness in monitoring surroundings.

Responsibilities

• Provide security detail and maintain a professional image at all times.
• Patrol property, report suspicious activity, and respond to emergencies.

Skills

Honesty

Alertness

Customer Service Skills

Vigilance

Communication Skills

Ability to handle multiple priorities

Teamwork

Sense of urgency

Tools

CCTV systems

Fire panels

Life safety systems

Job description

Fashion Mall at Keystone - Retail Security Officer

Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement, and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.

Basic Functions

• Control of entrances and movement of pedestrian and vehicle traffic.
• Patrol of buildings and perimeters.
• Escort of material and personnel.
• Inspection of security and fire exposures.
• Special assignments.

Responsibilities

Duties may vary depending on department size, organizational structure, geographic location, and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders):

• Be on time and report to post in full uniform.
• Maintain professional image that includes greeting customers, visitors, and employees in a polite and friendly manner.
• Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
• Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
• Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
• Maintain a working knowledge of all emergency policies, procedures, and regulations to be able to respond to alarms, incidents, and emergency situations.
• Complete Daily Activity Reports, Log Book entries, Incident Reports, and all relevant reports related to job assignment.
• Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
• Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
• Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer/market.
• Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.

Skills and Abilities

• A security officer is to be honest, alert, and well-disciplined as the custodians of employee and customer property and safety.
• Constant and dedicated vigilance.
• Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
• Ability to be a hands-on, results-oriented employee, handling multiple priorities simultaneously.
• Ability to facilitate progressive change, work as part of a team, and follow directions.
• Work with a sense of urgency.
• Strong oral and written communication skills.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.