Fashion & Customer Experience Specialist

Old Navy; Santa Rosa (CA); On-site; USD 25,141 - 25,485; Full time

Benefits offered by this job

50% off regular-priced merchandise

Paid Time Off

Volunteer hours

401(k) plan with company matching

Employee stock purchase plan

Medical, dental, vision and life insurance

Job summary

Old Navy in Santa Rosa is seeking a customer service associate to enhance client engagement and ensure optimal in-store experiences. You will leverage product knowledge to assist customers with style suggestions and merchandise inquiries.

Responsibilities include promoting loyalty programs, supporting store operations, and being a courteous ambassador for the brand. Join a team where communication and problem-solving are key to delivering quality service.

Enjoy competitive pay, discounts, and substantial benefits including a 401(k) plan and health insurance.

Qualifications

• Good communicator with the ability to utilize technology effectively.
• Problem solver with a focus on continuous improvement.
• Adept at handling customer interactions courteously and professionally.
• Ability to learn procedural knowledge through training.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Become an expert in product offerings to educate and inspire customers.
• Acknowledge and assist customers in locating merchandise.
• Promote loyalty programs to enhance customer experience.
• Support sales floor, fitting room, and checkout processes.

Job description

Old Navy in Santa Rosa is seeking a customer service associate to enhance client engagement and ensure optimal in-store experiences. You will leverage product knowledge to assist customers with style suggestions and merchandise inquiries.

Responsibilities include promoting loyalty programs, supporting store operations, and being a courteous ambassador for the brand. Join a team where communication and problem-solving are key to delivering quality service.

Enjoy competitive pay, discounts, and substantial benefits including a 401(k) plan and health insurance.