Retail Sales Associate - Santa Rosa M/P

Old Navy; Santa Rosa (CA); Vor Ort; USD 25.141 - 25.485; Vollzeit

Benefits dieser Stelle

50% off regular-priced merchandise

Paid Time Off

Volunteer hours

401(k) plan with company matching

Employee stock purchase plan

Medical, dental, vision and life insurance

Zusammenfassung

Old Navy in Santa Rosa is seeking a customer service associate to enhance client engagement and ensure optimal in-store experiences. You will leverage product knowledge to assist customers with style suggestions and merchandise inquiries.

Responsibilities include promoting loyalty programs, supporting store operations, and being a courteous ambassador for the brand. Join a team where communication and problem-solving are key to delivering quality service.

Enjoy competitive pay, discounts, and substantial benefits including a 401(k) plan and health insurance.

Qualifikationen

• Good communicator with the ability to utilize technology effectively.
• Problem solver with a focus on continuous improvement.
• Adept at handling customer interactions courteously and professionally.
• Ability to learn procedural knowledge through training.

Aufgaben

• Engage and connect with customers by providing excellent customer service.
• Become an expert in product offerings to educate and inspire customers.
• Acknowledge and assist customers in locating merchandise.
• Promote loyalty programs to enhance customer experience.
• Support sales floor, fitting room, and checkout processes.

Jobbeschreibung

ABOUT OLD NAVY

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

ABOUT THE ROLE

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

WHAT YOU'LL DO

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes, as required.
• Courteous and responsive to internal/external requests.
• Exchange and verify job related information to provide support.

WHO YOU ARE

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

PAY AND BENEFITS

Hourly Range: $18.25 - $18.50 USD. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Old Navy include:

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

EEO STATEMENT

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.