Farmers Agency Insurance Sales Operations Manager Kansas City

ZipRecruiter; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a full-time Retail Office Manager to oversee operations and team management in Kansas City. The role involves budgeting, delivering exceptional customer service, and ensuring efficient store operations. Ideal candidates will have strong leadership and retail management experience, with a focus on customer satisfaction. This position offers an opportunity to significantly impact the agency's success and support local entrepreneurs.

Qualifications

• Minimum of 5+ years in retail management or related fields.

Responsibilities

• Ensure smooth daily operations, managing workflows and client interactions.
• Lead and motivate a team, ensuring proper training and performance.
• Develop and oversee budgets to maintain profitability.

Skills

Retail Operations & Management Skills

Team Management

Budgeting Skills

Customer Service

Organizational & Problem-Solving Skills

Leadership & Interpersonal Skills

Education

5+ years in retail management

Job description

The Agency Insurance Office Manager at Farmers Insurance Kansas City is a key leadership position focused on overseeing retail store operations, team management, budgeting, and delivering exceptional customer service. Here's an overview of the role and its qualifications:

Role Overview:

As the Retail Office Manager, you will manage the daily operations of the Farmers Insurance retail store in the Kansas City Metropolitan Area. This includes leading a team, managing budgets, and ensuring high-quality customer service. The role is full-time and on-site, directly impacting the agency's efficiency and customer experience.

Key Responsibilities:

1. Overseeing Operations: Ensure smooth daily operations, including managing workflows, client interactions, and team productivity.
2. Team Management: Lead and motivate a team, ensuring proper training and performance.
3. Budget Management: Develop and oversee budgets to maintain profitability and service quality.
4. Customer Service Excellence: Prioritize client satisfaction and address concerns promptly.
5. Problem Solving: Identify operational challenges and implement solutions.
6. Staff Training & Development: Ensure team is well-trained in Farmers Insurance products and customer service practices.

Qualifications:

1. Retail Operations & Management Skills: Experience managing retail environments efficiently, with a focus on budgets and customer service.
2. Team Management: Strong leadership abilities to motivate and manage diverse teams.
3. Budgeting Skills: Proven experience in developing and managing budgets.
4. Customer Service: Commitment to exceptional customer service and problem resolution.
5. Organizational & Problem-Solving Skills: Ability to organize tasks and solve problems quickly.
6. Leadership & Interpersonal Skills: Ability to build relationships and lead by example.
7. Experience: Minimum of 5+ years in retail management or related fields.
8. Insurance Industry Experience (Bonus): Experience in insurance is a plus but not required.

Why This Role:

This position offers a significant impact on the success of a Farmers Insurance retail operation. If you thrive in management, operations, budgeting, and leadership, this is a great opportunity to grow the agency and promote the Farmers brand. As part of the Farmers network, you'll also support local entrepreneurs.

Interested in applying or learning more? Contact us for next steps.

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