Farebox Technician - MVTA

Keolis Group; Burnsville (MN); On-site; USD 32,000 - 47,000; Full time

Job summary

Keolis Group in Minnesota seeks an experienced field technician to maintain and repair electronic fare collection equipment on transit coaches. You will diagnose complex electronic systems, install and test fare devices, and coordinate with operations and IT to resolve issues.

A strong background in networking, diagnostics, and maintenance software is essential. The role emphasizes safety, reliability, and timely response to service interruptions, with opportunities for overtime and evenings as

Qualifications

• Three years automotive electronic/electrical experience required; transit vehicle experience preferred.
• Two years technical degree or equivalent experience preferred; a HS diploma or GED required.
• ASE Transit Master Certificate preferred; additional training desirable.
• Must have MN driver license with ability to obtain MN CDL with Passenger endorsement.
• Knowledge of electronic, electrical and computerized transit equipment.
• Ability to diagnose and repair complex electronic systems using testing tools.
• Experience with networking, wireless communications and data transfer.
• Proficient in computers and maintenance management software.
• Hands-on experience in electrical or mechanical field service.

Responsibilities

• Perform preventive maintenance, inspections, diagnostics and repairs on fareboxes and electronic fare collection equipment.
• Troubleshoot and resolve hardware, software and communication issues affecting fare collection systems.
• Install, configure, upgrade and test fareboxes, validators and related devices.
• Calibrate testing to ensure equipment accuracy and reliability per manufacturer specs.
• Monitor system performance and identify opportunities to improve reliability and efficiency.
• Download, upload and verify fare data and software updates as required.
• Maintain accurate maintenance records, service reports, and inventory transactions.
• Coordinate with transit operations, IT personnel, vendors, and manufacturers to diagnose issues.
• Support system upgrades, pilots and implementation of new fare technologies.
• Maintain inventory of replacement parts, tools and testing equipment.
• Adhere to safety standards, agency policies and regulatory requirements.
• Respond to equipment failures and service interruptions professionally.

Skills

Diagnose electronic systems

Transit coach diagnostics

Analytical troubleshooting

Customer focus

Detail orientation

Time management

Organizational skills

Independent work

Overtime flexibility

Effective communication

Education

High school diploma or GED

Two years technical degree or equivalent experience

ASE Transit Master Certificate Preferred

Additional mechanical/technical training desirable

Tools

Maintenance management software

Networking/wireless tech

Job description

• Three (3) years automotive electronic and electrical experience. Transit vehicle experience preferred.
• ASE Transit Master Certificate Preferred
• Two (2) years technical degree or equivalent experience preferred
• High school diploma or GED
• Additional training from mechanical/technical schools, courses or seminars desirable
• Must have valid MN Driver License with the ability to obtain a MN CDL (Commercial Driver’s License) with Passenger endorsement.
• Knowledge of electronic, electrical, and computerized transit equipment desired.
• Ability to diagnose and repair complex electronic systems using testing and diagnostic tools.
• Must have experience with networking, wireless communications, and data transfer technologies.
• Proficiency in the use of computers and maintenance management software.
• Hands on experience in electrical, mechanical or other related field service experience

Skills:

• Ability to diagnose and repair complex electronic systems using testing and diagnostic tools.
• Must have computer skills for the ability to diagnose all sub-components of a Transit coach
• Strong analytical, troubleshooting, and problem-solving skills.
• Customer-focused attitude, with high level of professionalism and discretion
• Detail-oriented, resourceful, diligent and able to operate independently with limited supervision
• Strong time management and organizational skills
• Sound judgement; Good problem-solving and analytical skills (troubleshoot technical issues, communicate and document solutions to non-technical parties)
• Effective oral and written communication skills.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Must be flexible as the position may require overtime, evening, weekend, holiday, or emergency response work.

Key Accountabilities:

• Perform preventive maintenance, inspections, diagnostics, and repairs on fareboxes and electronic fare collection equipment.
• Troubleshoot and resolve hardware, software, and communication issues affecting fare collection systems.
• Install, configure, upgrade, and test fareboxes, validators, smart card readers, mobile payment devices, and related equipment.
• Conduct operational and calibration testing to ensure equipment accuracy, reliability, and compliance with manufacturer specifications.
• Monitor system performance and identify opportunities to improve equipment reliability and operational efficiency.
• Download, upload, and verify fare collection data and software updates as required.
• Maintain accurate maintenance records, service reports, repair documentation, and inventory transactions.
• Coordinate with transit operations, information technology personnel, vendors, and manufacturers to diagnose and resolve technical issues.
• Support system upgrades, pilot programs, and implementation of new fare collection technologies.
• Maintain inventory of replacement parts, tools, and testing equipment.
• Adhere to all safety standards, agency policies, and regulatory requirements while performing assigned duties.
• Respond to equipment failures and service interruptions in a timely and professional manner.

Safety:

• Ensure that the Road Traffic Safety Management System (RTSMS) conforms to the requirements
• Ensure that the RTSMS processes are delivering their intended outputs
• Report to management on the performance of the RTSMS and on opportunities for improvement and on the need for change or innovation
• Ensure the promotion of customer focus throughout the organization
• Ensure the integrity of the RTSMS is maintained, when any changes to RTSMS are planned and implemented

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing apre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also becontingent upon completion of abackground check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life atKeolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we canbecome the safesttransportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities wherewe operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact [e-mail]. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.