Fanatics Markets Relationship Executive

Fanatics Betting & Gaming; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Fanatics Betting & Gaming is seeking a high-ownership, customer-facing specialist for Fanatics Markets in Miami. You will personally acquire, onboard, and grow a portfolio of high-priority customers through outbound outreach across text, phone, and messaging.

You will own the relationship, educate on market mechanics and features, coordinate with payments and support, and drive ongoing engagement and retention around major events.

Qualifications

• 4+ years in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability.
• Proven ability to build relationships quickly and influence customer behavior through direct communication.
• Comfort with high-volume outbound outreach and frequent customer interaction.
• Strong written and verbal communication skills, especially in informal, 1:1 settings.
• Highly organized, reliable, and accountable - you follow through.
• Ability to thrive in fast-paced, evolving environments with minimal structure.

Responsibilities

• Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns.
• Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform.
• Educate customers on market mechanics, event opportunities, and platform features.
• Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication - liaising with operations teams across payments, customer support, and other functions.
• Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events.
• Represent Fanatics Markets professionally in customer conversations, events, and industry interactions, sharing product feedback with internal teams.

Skills

Sales & relationship mgmt

High-volume outbound outreach

Written & verbal communication

Organization & reliability

Adaptability in fast-paced envs

Job description

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About Fanatics Markets

Locations: Miami, Dallas, Houston, Austin, San Diego, San Francisco

Fanatics Markets is a real-money prediction and trading app redefining how people engage with the events they care about. Through transparent, regulated prediction markets, users can trade on outcomes across sports, entertainment, and other real-world events.

Our mission is to build the world's most trusted prediction markets platform. To do that, we need exceptional people who can create memorable experiences and build long-term relationships with our most important customers.

Role Overview

This is a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets.

You will act as both the first point of contact and the long-term relationship owner for your customers. This role blends outbound acquisition, white-glove onboarding, and ongoing relationship management. You are the human face of Fanatics Markets for a portfolio of our most valuable users.

This is not a desk-only role. Success requires hustle, persistence, exceptional communication skills, and a willingness to proactively engage customers through high-volume, personalized outreach across text, phone, and other messaging channels.

What You’ll Do

Customer Acquisition & Growth

• Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns
• Comfortable with persistent, high-frequency outreach and being evaluated on results, not activity
• Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis
• Build trust quickly and convert interested prospects into active, engaged customers

Onboarding & Customer Advocacy

• Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform
• Educate customers on market mechanics, event opportunities, and platform features
• Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication - liaising with operations teams across payments, customer support, and other functions

Engagement & Retention

• Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events
• Reactivate dormant customers and deepen relationships with existing highest-priority users
• Anticipate customer needs and proactively solve problems to deliver a premium experience

Representation & Feedback

• Represent Fanatics Markets professionally in customer conversations, events, and industry interactions
• Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities

What We’re Looking For

Required

• 4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability
• Proven ability to build relationships quickly and influence customer behavior through direct communication
• Comfort with high-volume outbound outreach and frequent customer interaction
• Strong written and verbal communication skills, especially in informal, 1:1 settings
• Highly organized, reliable, and accountable - you follow through
• Ability to thrive in fast-paced, evolving environments with minimal structure

Strong Plus

• Experience in sports, trading, fintech, crypto, marketplaces, or adjacent consumer platforms
• Demonstrated interest in, or strong desire to deeply learn, prediction markets and trading dynamics
• Willingness to work flexible hours around major events when customer engagement is highest

What Success Looks Like

• Owning a growing portfolio of highly engaged, priority customers - including build your portfolio yourself with acquisition efforts
• Driving sustained customer activity through proactive outreach and relationship management
• Becoming the trusted primary point of contact for your customers
• Meaningfully contributing to the growth and shape of the Fanatics Markets program and customer experience

Why This Role Matters

This role sits at the center of Fanatics Markets’ growth strategy. Early on, relationships matter as much as product. The right person in this seat will help define how we acquire, support, and retain our most important customers.

Depending on the role, your interview and onboarding experience may include in‑person components, such as onsite interviews or Launching into Better: LIVE—a multi‑day cultural immersion in New York City for full‑time, non‑seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fanatics Betting & Gaming’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self‑Identification of Disability

Form CC‑305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have or ever had a disability. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.