Fan Engagement Associate

FC Cincinnati; Cincinnati (OH); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Welcome gifts

Team store discount

Volunteer opportunities

Stadium tours

Job summary

FC Cincinnati is seeking a Fan Engagement Associate to enhance the fan experience at MLS matches and events. The role is based at TQL Stadium, up to 28 hours per week, with weekend/evening requirements and seasonal activation.

Qualifications

• Experience in event management and customer service in live events.
• Able to coordinate multiple activation sites and handle on-site logistics.
• Strong communication and interpersonal skills for diverse audiences.

Responsibilities

• Coordinate match day activations at TQL Stadium and nearby sites.
• Oversee Fan Zone activities and manage attractions (Striker Challenge, inflatables, crafts, photo stations).
• Research new fan activation ideas and monitor trends from other teams.

Skills

Event management

Customer service

Team player

Flexible schedule

Job description

Job Title: Fan Engagement Associate

Department: Match Production and Fan Engagement

Reports to: Sr. Manager, Fan Engagement

Position Summary:

FC Cincinnati is seeking a highly motivated individual interested in enhancing the fan experience at FC Cincinnati. This role will support the department’s goal of increasing the fan experience of every individual at each matchday and any other special event. This position will work up to 28 hours a week including FCC home matches. This role is primarily based at TQL Stadium and there may be weekend, evening, and holiday hours required.

Please note this position is allotted for the 2027 MLS Sprint Season, which runs from February through April. However, there may be an opportunity for continued employment during the 2027–2028 season based on organizational needs and individual performance.

What You’ll Do:

• Coordinate the planning and execution of various match day activations that take place at TQL Stadium and neighboring activation sights such as Washington Park.
• Coordinate Fan Zones at Washington Park, the Carl and Martha Linder Plaza, Mercy Health Plaza and Corner Kick:
  • Provide excellent customer service while offering fun and engaging activities to include:
    • Striker Challenge
    • Inflatables
    • Craft zones
    • Photo stations
  • Research/Innovate/Create new fan activation ideas
  • Lead outreach to stay current on trends/ideas from other teams, what is/isn’t working for them
• Oversee the scheduling, uniforms, training and management of the FCC Promo Team
• Oversee tracker for all Fan Engagement inventory and storage spaces at Washington Park and TQL Stadium.
• Work with Sr. Manager, Fan Engagement to build relationships and databases across teams and sports to create best fan engagement practices.
• Work directly with partners to integrate promotions and giveaways into matchday entertainment, ensuring a seamless and enjoyable experience for both fans and partners.

What You’ll Bring:

• Excellent work ethic
• Strong attention to detail
• Customer service oriented
• Passionate about creating memorable experiences
• Passionate about promoting FC Cincinnati
• Ability to be a team player and enjoy working in a team environment
• Ability to interact and communicate with many different types of people and groups
• Energetic personality and excellent interpersonal skills

What You’ll Need:

• Experience in event management, customer service
• Ability to solve problems in a time sensitive manner
• Flexible schedule during season with availability weekdays, weekend and/or holidays
• Self-starter that can be given a task and will take ownership for the successful execution on it
• Ability to think critically and outside the box
• Ability to work 2026 home matches and special events is required
• Ability to work evenings and weekends as required by the FCC game schedule and special events
• Must be fully vaccinated for COVID-19 and provide verification of vaccination prior to start date

Why You’ll Love FCC:

• FCC welcome gifts
• Resume and profile reviews
• Tour of TQL Stadium and MHTC
• Community volunteer opportunities
• Discount off team store merchandise
• Job shadow opportunities
• Paid hourly and/or college credit opportunities

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture.The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024.

Learn More!

TQL Stadium: learn more

Mercy Health Training Center: learn more

MLS NextPro: learn more

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law