Fan Ambassador (Part Time)

Cosm; The Colony (TX); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Cosm is seeking friendly Guest Services team members to deliver cosmworthy hospitality at our venue in The Colony, TX. You will greet fans, assist with ticketing, restock retail items, and help with questions while upholding our Pillars of Service.

The position requires excellent communication, English proficiency, and the ability to stand and lift light loads; flexibility for various shifts including evenings and weekends is expected.

Qualifications

• Excellent communication and professional interpersonal skills required.
• Must be fluent in English and able to write in basic English.
• Must be of legal age to work unrestricted hours as outlined by local ordinances and state laws.
• Must be able to continuously stand, walk and lift up to 10 pounds.
• Must be able to frequently bend, squat, reach overhead, and lift up to 20 pounds.
• Will be occasionally kneeling and lifting up to 50 pounds.
• Will seldom be sitting, climbing, pushing, pulling, and lifting over 50 pounds.

Responsibilities

• Follows all Cosm's Pillars of Service as outlined in the training materials.
• Focuses on a one-team approach by helping other team members to ensure guest satisfaction.
• Engages guests, coworkers, and managers with a positive, friendly, professional approach during all interactions.
• Ensures each fan is taken care of upon entering the building to leaving the building.
• Is knowledgeable of the Company's products, services, current promotions, and recurring events.
• Willingly, and with positive attitude, follows direction of all supervisors, including additional requests for side work, cleaning, etc...
• Complies with, and supports, all policies set forth by the Cosm employee handbook and training manuals.
• Must be able to work a variety of shifts, based on the need volume of the operation (late hours, holidays, weekend, etc.)
• Must consistently be friendly and outgoing toward guests, management, and fellow team members.
• Must work well in a fast-paced environment.
• Must work well under pressure.
• Demonstrates good time management skills and communication skills.
• Follows Company and state safety guidelines to provide a safe working environment.

Skills

Excellent communication

Fluent English

Customer service mindset

Job description

Summary

In this role you must be passionate about working in the hospitality industry and execute a Cosmworthy experience, while creating a memorable experience for our guests.

Our Guest Services team members will ensure the highest level of hospitality is delivered to fans at all times by providing best-in-class services as it relates to greeting arriving fans, assisting with ticket sales, selling & restocking of retail items, scanning tickets, thanking departing fans, and assisting with any questions or concerns fans may have. Guest Services may also be responsible for answering telephone calls, ushering fans throughout the venue, assisting with event set up and break down, and ensuring the safety and well-being of all fans and team members alike.

Responsibilities

Applicant must be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation. The individual must also follow all appropriate Cosm policies and procedures outlined in the training manuals and employee handbook.

• Follows all Cosm's Pillars of Service as outlined in the training materials.
• Focuses on a one-team approach by helping other team members to ensure guest satisfaction.
• Engages guests, coworkers, and managers with a positive, friendly, professional approach during all interactions.
• Ensures each fan is taken care of upon entering the building to leaving the building.
• Is knowledgeable of the Company's products, services, current promotions, and recurring events.
• Willingly, and with positive attitude, follows direction of all supervisors, including additional requests for side work, cleaning, etc...
• Complies with, and supports, all policies set forth by the Cosm employee handbook and training manuals.
• Must be able to work a variety of shifts, based on the need volume of the operation (late hours, holidays, weekend, etc.)
• Must consistently be friendly and outgoing toward guests, management, and fellow team members.
• Must work well in a fast-paced environment.
• Must work well under pressure.
• Demonstrates good time management skills and communication skills.
• Follows Company and state safety guidelines to provide a safe working environment.

Experience

• Previous guest services and / or retail experience is preferred but not required.
• Excellent communication and professional interpersonal skills required.
• Must be fluent in English and able to write in basic English.
• Must be of legal age to work unrestricted hours as outlined by local ordinances and state laws.
• Must be able to continuously stand, walk and lift up to 10 pounds.
• Must be able to frequently bend, squat, reach overhead, and lift up to 20 pounds.
• Will be occasionally kneeling and lifting up to 50 pounds.
• Will seldom be sitting, climbing, pushing, pulling, and lifting over 50 pounds.

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.

Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.