Fan Ambassador

Cosm; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Cosm welcomes guests at our venues with a focus on delivering an exceptional hospitality experience. You will greet arriving fans, assist with ticket sales, and help with retail items and scanning tickets.

Our team ensures guests feel welcomed from entry through departure, answering questions and supporting event setup as needed. The role requires strong communication, a friendly demeanor, and the ability to work varied shifts in a fast-paced environment.

Qualifications

• Excellent communication and professional interpersonal skills required.

Responsibilities

• Greet fans and assist with ticket sales.
• Sell and restock retail items and scan tickets.
• Answer questions and resolve guest concerns.
• Guide guests and assist with event setup and break down.
• Follow safety guidelines and maintain a clean, safe environment.
• Maintain friendly, professional interactions with guests and staff.

Skills

Customer service

Communication skills

English fluency

Teamwork

Job description

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

Summary

In this role you must be passionate about working in the hospitality industry and execute a Cosmworthy experience, while creating a memorable experience for our guests.

Our Guest Services team members will ensure the highest level of hospitality is delivered to fans at all times by providing best-in-class services as it relates to greeting arriving fans, assisting with ticket sales, selling & restocking of retail items, scanning tickets, thanking departing fans, and assisting with any questions or concerns fans may have. Guest Services may also be responsible for answering telephone calls, ushering fans throughout the venue, assisting with event set up and break down, and ensuring the safety and well-being of all fans and team members alike.

Responsibilities

• Follows all Cosm’s Pillar’s of Service as outlined in the training materials.
• Focuses on a one-team approach by helping other team members to ensure guest satisfaction.
• Engages guests, coworkers, and managers with a positive, friendly, professional approach during all interactions.
• Ensures each fan is taken care of upon entering the building to leaving the building.
• Is knowledgeable of the Company’s products, services, current promotions, and recurring events.
• Willingly, and with positive attitude, follows direction of all supervisors, including additional requests for side work, cleaning, etc...
• Complies with, and supports, all policies set forth by the Cosm employee handbook and training manuals.
• Must be able to work a variety of shifts, based on the need volume of the operation (late hours, holidays, weekend, etc.)
• Must consistently be friendly and outgoing toward guests, management, and fellow team members.
• Must work well in a fast-paced environment.
• Must work well under pressure.
• Demonstrates good time management skills and communication skills.
• Follows Company and state safety guidelines to provide a safe working environment.

Experience

• Previous guest services and / or retail experience is preferred but not required.
• Excellent communication and professional interpersonal skills required.
• Must be fluent in English and able to write in basic English.
• Must be of legal age to work unrestricted hours as outlined by local ordinances and state laws.
• Must be able to continuously stand, walk and lift up to 10 pounds.
• Must be able to frequently bend, squat, reach overhead, and lift up to 20 pounds.
• Will be occasionally kneeling and lifting up to 50 pounds.
• Will seldom be sitting, climbing, pushing, pulling, and lifting over 50 pounds.

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.

All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.