FAMILY SUPPORT WORKER OPS - 60932743

My Florida Families; Florida; Hybrid; USD 32,000 - 43,000; Full time

Job summary

The State of Florida is seeking a Family Support Worker OPS within the Children and Families agency to assist in Child Protective Investigations and provide frontline client services for families.

You will coordinate transportation, maintain case files, enter data into FSFN, assist with benefits access, and support investigators while operating independently with sound judgment.

Location: Fleming Island, FL; position requires a valid driver's license and private vehicle for daily work tasks.

Qualifications

• Requires valid driver’s license.
• Private vehicle with proof of registration and insurance.
• 1+ year of paraprofessional experience in Child Protection or Social Work.

Responsibilities

• Coordinate and provide transportation for families.
• Maintain and update client files; manage records and logs.
• Input case information into FSFN; monitor incoming reports and disseminate per rotation schedule.
• Assist clients in identifying benefits and social services; help complete forms.
• Assist investigators in maintaining caseloads and related tasks.
• Draft and send case closure letters; handle related correspondence.
• Provide phone and client contact support; operate with initiative and sound judgment.

Skills

Communication

Time management

Office software

Education

Associate degree or bachelor’s degree

Tools

Office machines

Computer programs/software

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885342

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER OPS - 60932743

OCCUPATION PROFILE

JOB FAMILY: COMMUNITY AND SOCIAL SERVICES

OCCUPATIONAL GROUP: COUNSELLING AND SOCIAL WORK

DESCRIPTION

This is work assisting professionals in Child Protective Investigations to provide client services and support for families.

• Coordinate and provide necessary transportation for families – transport clients by appointment arranged through liaison to various locations.
• Maintain and update client files, maintain vehicle logs, assist in records retrieval (picking up law enforcement, medical, court records etc.)
• Input case information into internal FSFN system; monitor FSFN for receipt of incoming child abuse/neglect reports; assemble new reports into case files with the necessary reports, forms, and background searches; disseminate reports per rotation schedule as outlined by supervisory staff; address and assign incoming OTI and transfer requests from other counties.
• Assist clients in identifying available benefits and social and community services and help clients obtain them; assist clients in completing forms for services and benefits
• Assist investigators in maintaining caseload of families receiving social services
• Copying/faxing/filing/correspondence as directed by supervisory staff regarding special projects; drafting and sending case closure letters on all closed CPI investigations
• Perform related work as required; provide phone and client contact support. This employee functions on an independent level while performing a variety of duties that require initiative and sound judgment.

MINIMUM REQUIREMENTS

• Must possess and maintain a valid driver’s license.
• Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.
• 1 or more years of experience in a paraprofessional position - this paraprofessional must be able to perform tasks requiring significant knowledge in the Child Protection or Social Work field and may even function independently of direct professional supervision. (Associate degree or bachelor’s degree from an accredited college or university may substitute for the 1 year requested).

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrates professional competency and works well with others; communicates clearly and listens effectively; keeps others informed
• Well organized, uses time effectively, acts independently; takes initiative and is proactive with regard to work assignments
• Knowledge of major computer programs/software, knowledge of office machines

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: FLEMING ISLAND, FL, US, 32003 GREEN COVE SPRINGS, FL, US, 32043 ORANGE PARK, FL, US, 32065 ORANGE PARK, FL, US, 32073 ORANGE PARK, FL, US, 32605

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.