Family Support Specialist - Outreach

Automatic Data Processing, Inc.; Arkansas; Hybrid; USD 22,000 - 25,000; Full time

Job summary

Healthy Connections in Arkansas is hiring a Family Support Specialist - Outreach to connect families with health care and social services. You will assess needs, guide families to resources, and advocate for access to services across diverse communities.

In this role you will build relationships, coordinate with providers, and support family stability by navigating complex systems and helping families achieve sustainable outcomes in health and well-being.

Qualifications

• Requires an AA degree or equivalent.
• At least 2 years of experience in child development or related field.
• Working knowledge of Microsoft Office and basic IT/network concepts.
• Strong organizational and written communication skills.
• Ability to travel to all locations and meetings outside the service area.

Responsibilities

• Teach and demonstrate parenting and living skills at clients' homes.
• Provide transportation for clients to medical and social service providers.
• Assist clients in locating resources such as clothing or housing.
• Prepare and maintain client narratives detailing actions taken.
• Perform clerical duties including answering phones and filing.
• Assist in training clients in parenting skills.
• Develop and monitor individual case activity plans.
• Increase the client base by maintaining contact with the local network.
• Maintain knowledge of related grant contracts and performance reports.

Skills

Agency knowledge

Teach living skills

Case development

Case records

Present information

Community outreach

Child development experience

Microsoft Office

Travel

Organizational skills

Verbal communication

Customer service

Problem solving

Collaboration

Education

Associate of Arts degree

Tools

Microsoft Office

Network systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operational Regular Full-Time Mena Street Clinic, Mena, AR, US

30+ days ago Requisition ID: 1064

Salary Range: $15.75 To $18.00 Hourly

About Company:

Our Journey of Care: Empowering Communities Across Arkansas

Welcome to Healthy Connections, your destination for quality healthcare across the state of Arkansas. For over 25 years, we have been steadfast in our commitment to providing exceptional medical, dental, and behavioral health services to the diverse communities we proudly serve.

As premier health clinics in Arkansas, we are a Federally-Qualified Health Center (FQHC) that embraces a patient-centric approach. Our services extend beyond conventional healthcare; we are dedicated to ensuring access to quality care for all, with a focus on inclusivity and community engagement.

Comprehensive Health Services Across Arkansas
At Healthy Connections, we operate as health clinics across Arkansas, offering a wide range of medical, dental, and behavioral health services. Our medical clinics are equipped to handle various healthcare needs, from routine check-ups to specialized care. Our dental clinics provide comprehensive dental services, promoting oral health and well-being. Additionally, our behavioral health clinics cater to the mental health needs of our community, fostering emotional wellness.

Accepting Medicaid and Medicare, Supporting Our Communities
As Medicaid and Medicare accepted clinics in Arkansas, we are committed to removing barriers to healthcare access. Our goal is to ensure that everyone in our community, regardless of financial circumstances, can receive the care they need. We also operate on a sliding fee scale, providing affordable healthcare to those without insurance. Our dedication to accessibility is further underscored by our acceptance of ArKids 1st, making us a reliable choice for families seeking pediatric care.

Diversity and Inclusivity in Healthcare
Healthy Connections takes pride in being part of Arkansas community health centers that prioritize diversity and inclusivity. Our healthcare team is culturally competent, ensuring that every patient receives personalized and respectful care. We embrace the diversity of our community and strive to make healthcare accessible to everyone.

Looking Ahead with Optimism:
As we celebrate more than 25 years of service, we look forward to continuing our legacy of care and compassion across Arkansas. Our commitment to excellence and community engagement remains unwavering. Whether you are seeking medical, dental, or behavioral health services, we invite you to explore the comprehensive and compassionate care we provide at Healthy Connections.

Thank you for being a part of our journey. Explore our website to learn more about our dedicated team and the health services we offer. At Healthy Connections, we are not just healthcare providers; we are partners in your health and well-being. Together, we will build healthier, happier communities for years to come.

About the Role:

The Family Support Specialist - Outreach plays a critical role in connecting families with essential health care and social assistance resources to improve their overall well-being. This position focuses on engaging with families in diverse communities to assess their needs, provide guidance, and facilitate access to supportive services. The specialist acts as a liaison between families and service providers, ensuring that families receive timely and appropriate assistance tailored to their unique circumstances. By building trusting relationships and advocating for families, the role contributes to enhancing family stability and promoting positive health and social outcomes. Ultimately, the Family Support Specialist supports the empowerment of families to navigate complex systems and achieve sustainable improvements in their quality of life.

Qualifications:

• Knowledge of agencies and community resource organizations.
• Ability to teach and model functional living skills.
• Ability to observe and evaluate contacts and case development.
• Ability to comply with case plan and maintain case records.
• Ability to prepare and present oral and written information.
• The formal equivalent of an Associate of Arts degree.
• More than two years of experience in child development or other closely related field.
• Must have a working knowledge of Microsoft office products, and familiarity with network systems.
• Ability to understand and present verbal instructions and to exchange verbal information is essential.
• Excellent organizational, written and customer service skills necessary.
• Ability to travel to all locations and to meetings outside of the service area.
• Ability to understand verbal communication and instruction, exchange verbal information and to present information verbally.
• Ability to establish and maintain effective, courteous working relationships with program participants, staff team members, business entities and others.
• Ability to organize, prioritize and problem-solve independently

Administrative Duties:

• Teach and demonstrate parenting and living skills to clients in their homes covering such topics as budgeting, cooking, housekeeping, childcare, and nutrition.
• Provide transportation for clients to medical and social service providers.
• Assist clients in locating necessary resources such as clothing or housing by contacting organizations, agencies or individuals for assistance.
• Prepare and maintain narratives detailing actions taken on behalf of each client.
• Perform clerical duties including answering telephones, routing calls, receiving referrals for clients, typing correspondence and forms, filing and handling mail.
• Assist in training clients in parenting skills by providing parent education and direct assistance to families.
• Assist client with developing and monitoring individual case activity plans to ensure positive behaviors that will enhance the well being of parents, infants and children.
• Increase the client base by maintaining frequent contact with the local network.
• Perform related responsibilities as required or assigned.
• Maintain complete and current knowledge of related grant contracts and the performance reports required by each funding agency.

Skills:

The Family Support Specialist utilizes strong communication skills daily to build rapport with families and effectively convey complex information about available services. Critical thinking and problem-solving abilities are essential for assessing family needs and developing tailored support plans. Organizational skills are employed to manage multiple cases simultaneously while maintaining detailed and confidential records. Cultural competency and empathy enable the specialist to work respectfully with diverse populations, ensuring inclusivity and trust. Additionally, collaboration and advocacy skills are vital for coordinating with service providers and removing barriers to care, ultimately empowering families to access and benefit from the resources they need.