Family Support Specialist II

Urban Strategies, Inc; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Urban Strategies, Inc. seeks a Family Support Specialist II to deliver comprehensive case management and referrals under HUD programs.

You will coordinate with community partners to promote economic self-sufficiency for families, seniors, and people with disabilities, and support residents across multiple neighborhoods. You'll conduct intake, assessments, and develop development plans, while maintaining privacy and data in our LEARN system.

Qualifications

• Bachelor’s degree in Social Work, Sociology, Psychology, or related field.
• 3+ years of experience as a case manager or in direct practice with low-income households; health services experience a plus.
• Valid driver’s license and automobile availability for work use.
• Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
• Ability to handle confidential information professionally.
• Independent and proactive work ethic, with strong team collaboration skills.
• Availability for evening and weekend functions as required.
• Strong verbal and written communication skills for diverse communities.
• Effective real-time priority management.
• Excellent organizational, planning, and time management skills.
• Ability to excel in fast-paced, culturally diverse environments.
• Proficiency in MS Office Suite (Advanced Excel) and other common software.

Responsibilities

• Conduct intake, assessments, enroll residents in family support program, and visit various locations for resident information gathering.
• Collaborate with families on Development Plans, assist in accessing social services, advocate for service delivery for up to 100 individuals.
• Ensure privacy, track resident data in USI's LEARN system, attend community and program-related meetings.
• Available for occasional nights/weekends, travel up to 25%, perform administrative tasks.
• Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
• Offering consultation services in financial management and goal-setting.
• Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
• Supporting and promoting the development of the USI CDFI client base.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Team collaboration

Independent work

Adaptability in diverse communities

Driver’s license

MS Office Suite

Advanced Excel

Education

Bachelor’s degree in Social Work, Sociology, Psychology, or related field

Tools

MS Office Suite

Advanced Excel

Job description

TITLE

Family Support Specialist II

REPORT TO

Senior Project Manager

BACKGROUND

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities that are undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

JOB SUMMARY

The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals in various fields to determine suitable approaches and support families in different neighborhoods under the U.S. Department of Housing and Urban Development.

JOB RESPONSIBILITIES

• Conduct intake, assessments, enroll residents in family support program, and visit various locations for resident information gathering.
• Collaborate with families on Development Plans, assist in accessing social services, advocate for service delivery for up to 100 individuals.
• Ensure privacy, track resident data in USI's "LEARN" system, attend community and program-related meetings.
• Available for occasional nights/weekends, travel up to 25%, perform administrative tasks.
• Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
• Offering consultation services in financial management and goal-setting.
• Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
• Supporting and promoting the development of the USI CDFI client base.

QUALIFICATIONS

• Bachelor’s degree in Social Work , Sociology, Psychology, or related field.
• 3+ years of experience as a case manager or in direct practice with low-income households; health services experience a plus.
• Valid driver’s license and automobile availability for work use.
• Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
• Ability to handle confidential information professionally.
• Independent and proactive work ethic, with strong team collaboration skills.
• Availability for evening and weekend functions as required.
• Strong verbal and written communication skills for diverse communities.
• Effective real-time priority management.
• Excellent organizational, planning, and time management skills.
• Ability to excel in fast-paced, culturally diverse environments.
• Proficiency in MS Office Suite (Advanced Excel) and other common software.

U rban Strategies, Inc. is an Equal Opportunity Employer.