Family Support Specialist II

Urban Strategies; Christiansted (United States Virgin Islands); On-site; USD 58,000 - 60,000; Full time

Job summary

Urban Strategies, Inc. in the U.S.

Virgin Islands is seeking a Family Support Specialist II in the VI Office – St Croix to provide comprehensive case management, intake assessments, and coordinated access to community services for families, seniors, and disabled residents under the Choice Neighborhoods program. You will work with a team of social workers and relocation and employment specialists, maintain privacy of client information, and document progress in LEARN data system.

Qualifications

• Bachelor's degree in Social Work, Sociology, Psychology or related field.
• Minimum of three years of work experience as a case manager or similar role.
• Commitment to confidentiality and professional handling of privileged information.

Responsibilities

• Conduct intake and assessments for enrollment into the case management program.
• Conduct home visits, office visits, and community site visits to collect information.
• Develop and monitor Development Plans using a multidisciplinary approach.
• Assist residents in navigating social services and public agencies.
• Identify gaps in services and advocate for residents on caseload.
• Maintain privacy and confidentiality of all household information.
• Enter and track resident data in LEARN to document progress in real time.
• Attend community meetings with partners and social service entities.
• Participate in Urban Strategies program meetings related to the project.
• Occasionally work nights/weekends and travel as required.
• Monitor budgets, prepare reports, and submit billing documentation as needed.
• Perform miscellaneous duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Team collaboration

Education

Bachelor's Degree in Social Work or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Details: Job Location: VI Office - St Croix, VI 00840, Salary Range: $58,000.00 - $60,000.00, Title: Family Support Specialist II

Reporting to: Project Manager

Background: For over 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our mission is all children and families will be stable and thriving.

Job Summary: The Family Support Specialist II is responsible for providing comprehensive case management, referral, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance quality of life for seniors and the disabled, and increase opportunities for residents. This position will work with a team of social workers, case managers, relocation and employment specialists, and other professionals to identify appropriate strategies and assist families under Choice Neighborhoods Implementation (CNI) Grant from the U.S. Department of Housing and Urban Development.

Direct Service Delivery Responsibilities

• Conduct intake and assessments for residents for enrollment into the case management program.
• Conduct home visits, office visits, community site visits to collect information from residents.
• Works with families to assess, develop, implement, monitor, and recommend modifications to Development Plans using a multidisciplinary process.
• Utilize knowledge of the local community to assist residents with navigating a variety of social service organizations and public agencies.
• Identify gaps in services, advocate on behalf of residents, coordinate and monitor service delivery for an assigned caseload.
• Maintain privacy and confidentiality of all household information given.
• Enter and track all resident data entered into Urban's customized performance management system "LEARN" to document resident progress in real time.
• Attend community supportive services meetings with critical partners and other social service entities.
• Actively participate in Urban Strategies program meetings and other meetings related to the project.
• Be available to occasionally work nights and/or weekends, and travel.
• Performs a range of associated administrative functions, as appropriate, such as monitoring budgets, preparing administrative and programmatic reports and correspondence, and submitting billing documentation, as required.
• Performs miscellaneous job-related duties as assigned.

QUALIFICATIONS

Education and/or experience required:

• Bachelor's Degree in Social Work, Sociology, Psychology or other relevant field.
• A minimum of three years of work experience as a case manager, service connector, or other relevant direct practice with low-income households, experience with health services a plus.
• Commitment to strengths-based and family-focused service planning; ability to understand program philosophies and place-based approach
• Ability and commitment to handle privileged information in a professional and confidential manner
• Ability to function as a team player in both internal and external relationships
• Availability to attend evening and weekend functions as required
• Possession of a valid driver's license and availability of automobile for work use
• Strong verbal and written communication skills
• Must be proficient in Microsoft Outlook, Word and Excel

Skills and/or competencies required:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Strong organizational, planning and time management skills.
• A strong sense of and respect for confidentiality involving both participants and fellow employees.
• Must excel in fast-paced environment
• Ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and appropriate.
• The ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared goals.
• Computer proficiency in MS Office Suite (Advanced MS Excel), other commonly used software.

Urban Strategies is an equal opportunity employer