Family Support Specialist

The Epiphany Center; San Francisco (CA); On-site; USD 58,000 - 64,000; Full time

Benefits offered by this job

Benefits after orientation

Professional development opportunities

Job summary

The Epiphany Center is seeking a compassionate Family Support Specialist to deliver in-home parenting education to families with young children in San Francisco. You’ll conduct needs assessments, create individualized service plans, and coach parents using SafeCare principles.

You will work a full-time schedule, engage families in their homes, collaborate with a multi-disciplinary team, and maintain confidential records while pursuing ongoing professional development.

Qualifications

• Bachelor’s degree in a behavioral science from an accredited institution.
• Experience performing social services-related responsibilities.
• Valid California driver’s license and acceptable driving record.
• Comfort providing services in families’ homes and working with people from diverse backgrounds.
• Strong communication, documentation, organization, and interpersonal skills.
• Ability to successfully complete SafeCare training following hire.
• Current CPR/First Aid certification or ability to obtain within 30 days of employment.
• Ability to meet agency employment requirements, including background clearances and TB screening.

Responsibilities

• Provide in-home parenting education and family support services to an assigned caseload.
• Conduct initial and follow-up assessments of family needs, health and safety practices, and parent-child interactions.
• Develop individualized service plans identifying family goals, support strategies, and community resources.
• Teach parents preventive child health practices, home safety, and positive parent-child interaction strategies.
• Use structured observations, assessments, and program tools to monitor family progress.
• Help families address challenges through structured problem-solving and supportive coaching.
• Connect families with community resources and services.
• Maintain accurate, timely, and confidential records of home visits and client interactions.
• Participate in SafeCare training, case consultations, team meetings, and professional development.
• Follow agency safety procedures and report potential safety concerns.
• Perform other related duties as assigned.

Skills

Communication skills

Documentation

Organization

Interpersonal skills

SafeCare training readiness

Education

Bachelor’s degree in behavioral science

Driver's license (CA)

CPR/First Aid certification

Job description

Description

Help Families Build Stronger Foundations

Epiphany Center provides trauma-informed, family-centered services that support children and families as they build stability, strengthen parenting skills, and connect with resources that support their well-being.

We are looking for a compassionate and dedicated Family Support Specialist to join our In-Home Services team. This role provides parenting education and support to families with children ages 0–5 in their homes throughout San Francisco, using the evidence-based SafeCare® model.

What You’ll Do

• Provide in-home parenting education and family support services to an assigned caseload.
• Conduct initial and follow-up assessments of family needs, household conditions, health and safety practices, and parent-child interactions.
• Develop individualized service plans identifying family goals, support strategies, and community resources.
• Teach parents preventive child health practices, home safety, and positive parent-child interaction strategies.
• Use structured observations, assessments, and program tools to monitor family progress.
• Help families address challenges through structured problem-solving and supportive coaching.
• Connect families with community resources and services.
• Maintain accurate, timely, and confidential records of home visits and client interactions.
• Participate in SafeCare® training, case consultations, team meetings, and professional development.
• Follow agency safety procedures and report potential safety concerns.
• Perform other related duties as assigned.

Compensation & Benefits

$28.00–$31.00 per hour.

Full-time, Monday–Friday, 8:00 a.m.–4:30 p.m.

Eligible employees receive benefits in accordance with Epiphany Center’s benefit plans and policies.

Requirements

What You’ll Bring

• Bachelor’s degree in a behavioral science from an accredited institution.
• Experience performing social services-related responsibilities.
• Valid California driver’s license and acceptable driving record.
• Comfort providing services in families’ homes and working with people from diverse backgrounds.
• Strong communication, documentation, organization, and interpersonal skills.
• Ability to successfully complete SafeCare® training following hire.
• Current CPR/First Aid certification or ability to obtain certification within the first 30 days of employment.
• Ability to meet applicable agency employment requirements, including background clearances and TB screening.

Preferred:

Previous experience working directly with families, particularly those with young children.