Family Support Services Supervisor - LICSW

Integritus Healthcare; Springfield, Northampton, Amherst, Brattleboro (MA, MA, MA, VT); A distancia; USD 90.000 - 100.000; Jornada completa

Descripción de la vacante

Pioneer Valley Hospice & Palliative Care is seeking a Family Support Services Supervisor to coordinate social work, chaplaincy, bereavement, and volunteer outreach. You’ll lead the Family Support Services team, ensure care aligns with the plan of care, and maintain contract standards while driving quality improvement.

The role requires an MSW, LICSW license in MA, CPR certification, and strong leadership, communication, and organizational skills.

Formación

• Minimum of two years in health care, hospice experience preferred.
• Master’s degree in Social Work required; LICSW license preferred.
• CPR certification and Massachusetts licensure required.

Responsabilidades

• Coordinate patient social services including social work, chaplaincy, and bereavement.
• Lead and manage Family Support Services team (including volunteers).
• Develop policies, ensure plan of care alignment and contractual compliance.
• Oversee documentation and quality improvement initiatives.
• Collaborate with clinical staff to ensure seamless care delivery.

Conocimientos

Verbal communication

Written communication

Leadership

Organization

Problem solving

Collaboration

Educación

Master's degree in Social Work

Descripción del empleo

Job Details

• Posting Details

  • Posted on October 29, 2026

• Locations

  • Pioneer Valley Hospice Greenfield, MA 01301, USA
  • +5 more locations
  • Remote
  • Salary : $95,000 USD per year
  • Pay or shift range: $90,000 USD to $100,000 USD
  • The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
  • Operations Group
  • Full-Time
  • Requisition #: FAMIL004352

Description

Salary Range: 90,000-100,000 (depending on years of experience)

This is a full-time, 40-hour-per-week position.

Come join this collaborative and innovative team. Pioneer Valley Hospice, you will enjoy WEEKLY pay, generous time off, exceptional health insurance, and the ability to grow in your career.

Ready to love working again and be proud of where you work? Do you want to be valued and have an opportunity to make a meaningful impact? If you answered ‘yes,’ we can’t wait to introduce you to our team of dedicated, caring professionals.

Join one of the largest post-acute health care systems across Massachusetts, committed to fulfilling the health and residential needs of the population in the communities we serve.

Why Pioneer Valley Hospice & Palliative Care:

• Competitive Compensation
• Employee Satisfaction
• Growth and Career Advancement
• Cookouts and Luncheon’s
• Culture of Respect and Empowerment
• Celebrating Individuality
• Recognizing Excellence

Benefits include but not limited to:

• Paid time off (vacation, sick, holiday)
• Medical Insurance
• FSA
• Dental
• Vision
• Life Insurance
• Long-term disability Insurance
• HRA
• 401(k)

Position Summary: The Family Support Services Supervisor is responsible for coordinating allaspects of patient social services(social work, chaplaincy, & bereavement) as well as the area of volunteer coordination and community outreach.This position is responsible for establishing, implementing, and evaluating goals and objectives tomeet and promote the standards of quality and contribute to the PVHPC missionand philosophy.

Essential Job Functions

• Superviseandcoordinatethe Family SupportServices Departmentunderdirectoversight of theExecutive Director. The Family Support ServicesteamconsistsoftheVolunteer Coordinator, Bereavement Coordinator, Chaplains,Social Workers,andIntegrative Therapists.
• Develop and implementtheobjectives, policies, procedures,andjob descriptions fortheFamily Supports Services Department.
• Ensure thatallFamily Support Services are delivered consistently with theplan of careandin accordance withstandards of practice.
• Ensure compliance with all state, federal,and CHAP regulatory requirements.
• Coordinatethe implementation of improved work methods and procedures to ensure services are deliveredin accordancewithpolicy.
• Ensure seamless careservice delivery by providing oversight ofthecoordination of care with all clinical service providers.
• Assistinrecruiting,selection, orientation, evaluation,and directlymanagemembers of the Family Support Services Team.
• Coordinateand supervise the assessment, planning, implementation,and evaluation ofthe clinicalcare by members of the Family Support Team.
• Assure proper documentation in clinical recordscomplieswithstate, federal,and CHAP standards.
• Inconjunction withtheExecutiveDirector,provideleadership in strategic planning, including identifying opportunities foradditionalor improved services to address unmet customer needs.
• Maintainacomprehensive working knowledge of the field of social work andshareinformation withappropriate organizationalpersonnel.
• Maintain knowledge ofPVHPCcontractual relationships andensureFamily Support Services are delivered according to contractual provisions.
• Maintaincomprehensiveknowledge of community resources andassistreferral sources in accessing community resources should services not be provided byPVHPC.
• Assistpatients and families with practical needs related to orexacerbatedby the terminal illness by helping themutilizecommunity resources if needed.
• In collaboration with the Clinical Educator,Plan and implementin-serviceand continuing education programs to meet the development needs of the Family Support Services Team.
• Attend and activelyparticipatein weekly IDT meetings.
• Participate in thePVHPCquality improvement process.
• Monitor Family Support Services caseload,assignstaff to new cases,reviewdocumentation for staff training and quality,maintainstaff/caseload ratio,and ensurea timelyresponse in meeting referral and client needs.
• Coordinateanddevelopcommunity outreach services and presentations.
• Administrator on-call responsibilities as needed.
• Maintains a manageable caseload
• Other duties asassigned.

Qualifications

(Minimum qualifications will be considered required unless specificallystatedotherwise)

Experience:

• Minimum oftwo(2) yearsofexperience in health care.
• Experience in hospice careis preferred.
• Understands hospice philosophy and issues of death/dying.

Education and Training:

• A graduateof amaster’sprogram in social work accredited by the Council on Social Work Education.

License, Certification & Registration:

• Possesses andmaintainscurrent CPR Certification.
• Current Massachusetts licensure: LICSW
• Certification in a specialty field, such as family counseling, death and dying,preferred.
• Valid driver’s license

Other Requirements:

• Demonstrates good verbal and written communication andorganizationskills.
• Ability to deal tactfully with patients, families,andthecommunity.
• Knowledge of corporate business management, governmental regulations,CHAP standards, local and state resources,assistanceprograms,and Medicare/Medicaidpreferred.
• Demonstrates autonomy, organization, assertiveness, flexibility,and cooperation in performing job responsibilities.
• Demonstrated skills in family counseling and/or group facilitation.
• Ability tosolve problems, delegate responsibility,and encouragehigh-levelperformance fromtheFamily Support Team.
• Ability to understand and implement quality improvement processes.

Working Relationships:

• Title of direct supervisor:ExecutiveDirector
• Additionalsupport /advisementreceived from:Patient Care Manager,Quality Coordinator,andClinicalEducator
• Title of position(s) supervised:SocialWorkers, Spiritual Counselors,Bereavement Coordinator, Volunteer Coordinator,AndIntegrative Therapists.

Working Conditions

• Uniform / DressRequirements(Beyond those requirements outlined withinPolicy No. C:3-015.1):None

Work Environment:

• Working Conditions:Maybe exposed to infections and contagious diseases.Contact withpatients under a wide variety of circumstances. May be exposed to/occasionally exposed to patient elements. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Travelrequired.
• May be exposed to extremes of heat and cold in all weather conditions. Must drive in various weather conditions on roads of varying degrees and repair.
• OSHA exposure category: CategoryII
• Category I ― Position includes tasks that involve exposure to blood, body fluids, tissues.
• Category II ―Position includes tasks that involve no exposure to blood, body fluids, tissues, but employment may require unplanned Category I tasks.
• Category III ― Position includes tasks that involve no exposure to blood, body fluids, tissues; would not berequiredto perform Category I tasks.

Physical Demands:

(See Attached)

The above statements are intended to describe the general nature and level of work being performed by employees within this classification.They are not intended to be construed as an exhaustive list of all duties and responsibilities.

Qualifications

Education

Required

Masters or better in Social Work.

Licenses & Certifications

Required

LIC INDEP SOCIAL WORKER

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.