Family Support Services Specialist

Lutheran Services Florida; Crestview (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Telehealth (24/7 online access to Docs

Employee Assistance Program (EAP)

Employer paid life insurance

13 paid holidays + 1 floating holiday

Generous PTO starting at 16 days/year

Head Start time off may differ

403(b) retirement plan with 3% match /

Student loan repayment assistance

Job summary

Lutheran Services Florida is seeking a Family Support Services Specialist to assist children and families with direct-care tasks in Crestview, serving Santa Rosa, Okaloosa and Walton counties.

The role involves transporting clients, coordinating visits, documenting activities, and participating in outreach while maintaining confidentiality and professionalism.

Qualifications

• Must have good time management, organizational, verbal and written communication, and interpersonal skills.
• Ability to function in a multi-cultural environment effectively with clients, co-workers, volunteers, government agencies and general public.
• Dependability, discretion and good judgment.
• Certified First Aid/CPR and crisis intervention.
• Ability to communicate effectively with clients, parents, co-workers, volunteers, governmental and other agencies and the general public.

Responsibilities

• Use agency vehicles or personal vehicles to transport client children to and from program placements, supervised visits, medical and dental appointments.
• Maintain weekly Transportation Request form.
• Track agency vehicle mileage, service, usage.
• Perform placement follow-up contacts with assigned foster homes upon placement of children in those homes.
• Visit all assigned foster homes quarterly or more often in order to provide information and/or support.
• Prepare required reports and other documentation as instructed by unit supervisor.
• Participate in community outreach programs which shall include but are not limited to, recruitment events, foster parent meetings and support groups.
• Attend and participate in staff/professional trainings, meetings and supervision sessions.

Skills

Time management

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Multicultural sensitivity

Dependability

Discretion

Good judgment

First Aid/CPR

Crisis intervention

Education

High School diploma

Some college

Job description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Family Support Services Specialist who wants to make an impact in the lives of children and families.

This role is on site in Crestview, however Family Support Services Specialists can expect to serve clients in Santa Rosa, Okaloosa and Walton counties.

Purpose & Impact:

Family support services are intended to provide assistance and support to the Case Management Organization by performing tasks such as client transportation, supervised visitation, foster parent support and any other support functions as needed. This is a direct care position.

Essential Functions:

• Use agency vehicles or personal vehicles to transport client children to and from program placements, supervised visits, medical and dental appointments.
• Maintain weekly Transportation Request form.
• Track agency vehicle mileage, service, usage.
• Perform placement follow-up contacts with assigned foster homes upon placement of children in those homes.
• Visit all assigned foster homes quarterly or more often in order to provide information and/or support.
• Prepare required reports and other documentation as instructed by unit supervisor.
• Participate in community outreach programs which shall include but are not limited to, recruitment events, foster parent meetings and support groups.
• Attend and participate in staff/professional trainings, meetings and supervision sessions.

Other Functions:

• Responsible to carry and maintain an agency cell phone and function “on call” in a rotation schedule, depending upon programmatic needs.
• Function in the community without direct supervision.
• Function professionally in a team setting.
• Other duties as assigned.

Physical Requirements:

• Ability to drive, use phone, sit for long periods of time, and write notes as required.
• May fill in for clerical staff by answering agency phones, and assisting with filing.
• Adapt to irregular working hours, perform light lifting.
• Valid driver’s license and appropriate auto liability insurance required.

Education:

High School diploma, some college preferred.

Experience:

One to three (1-3) years’ experience in community service agencies is preferred.

Skills:

• Must have good time management, organizational, verbal and written communication, and interpersonal skills.
• Ability to function in a multi-cultural environment effectively with clients, co-workers, volunteers, government agencies and general public.
• Dependability, discretion and good judgment.
• Certified First Aid/CPR and crisis intervention.
• Ability to communicate effectively with clients, parents, co-workers, volunteers, governmental and other agencies and the general public.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports to unit supervisor.
• Team player with co-workers and administrators.
• Accurate complete and timely submission of required documents and reports.
• Adherence to all licensing and quality assurance standards.
• Liaison to government, courts, schools and community providers.
• Adherence to agency policies and procedures.
• Must maintain confidentiality of all client information.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within theorganization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

LSF is proud to be an equal opportunityemployer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com/

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.