Family Support Services Liaison

Genesis Recruiting; Monsey (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A supportive agency is looking for a Family Support Services Liaison in Monsey, NY, to serve as the primary contact for families seeking services. This role involves coordinating support, conducting check-ins, and advocating for families across various systems. Ideal candidates hold a bachelor's degree in a relevant field and possess strong communication and problem-solving skills. The position aims to empower families and ensure they receive the resources they need effectively.

Qualifications

• Bachelor's degree preferred in a related field.
• Experience working with families in community settings.
• Knowledge of local resources in Rockland County is a plus.
• Knowledge of local resources in Rockland County a plus.
• Ability to maintain confidentiality and professional boundaries.

Responsibilities

• Serve as a consistent point of contact for families.
• Conduct intake meetings and ongoing check-ins.
• Connect families to community resources and support services.
• Coordinate communication between families, providers, and agencies.
• Advocate for families within various systems.
• Monitor service plans and follow up to ensure needs are being met.
• Advocate for families within school, healthcare, and social service systems.

Skills

Strong communication

Organizational skills

Problem-solving skills

Confidentiality

Education

Bachelor’s degree in social work, human services, psychology, or related field

Job description

Position Summary

The Family Support Services Liaison serves as the primary point of contact between families and service providers. This role supports families in accessing resources, navigating systems, and ensuring coordinated, responsive care. The Liaison works collaboratively with internal teams and community partners to promote stability, empowerment, and effective service delivery.

Key Responsibilities

• Serve as a consistent point of contact for families receiving services
• Conduct intake meetings and ongoing check-ins to assess needs and goals
• Connect families to appropriate community resources and support services
• Coordinate communication between families, providers, and agenciesAssist families in completing required documentation and applications
• Maintain accurate and timely records in accordance with agency standards
• Monitor service plans and follow up to ensure needs are being met
• Advocate for families within school, healthcare, and social service systems

Qualifications

• Bachelor’s degree in social work, human services, psychology, or related field preferred
• Experience working with families in community-based or social service settings
• Strong communication, organizational, and problem-solving skills
• Knowledge of local resources in Rockland County a plus
• Ability to maintain confidentiality and professional boundaries