Family Support Services Caseworker

New Albany Housing Authority; New Albany (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

New Albany Housing Authority is seeking a Family Support Services Case Worker to counsel and assist individuals and families in need of social services. The role focuses on assessing needs, connecting to resources, and supporting plan implementation.

The position requires strong communication, data entry, and documentation skills, with the ability to interview clients, maintain records, and participate in meetings and workshops as needed.

Qualifications

• Bachelor's degree or 1–2 years related experience, or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business materials and write reports and correspondence.
• Excellent oral and written communication skills.
• Ability to manage difficult or emotional customer situations and respond promptly to needs.
• Proficiency with Microsoft Office and data entry.
• Valid driver's license and ability to be added to fleet insurance.

Responsibilities

• Counsels and assists individuals and families seeking social services.
• Interviews clients to determine needs and plan actions.
• Keeps detailed records, enters data, and prepares reports.
• Refers clients to community resources and attends events/workshops as needed.
• Reviews service plans and follows up on progress.

Skills

Communication skills

Analytical skills

Documentation

Customer empathy

Detail-oriented

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Position Summary

The Family Support Services Case Worker counsels and aids individuals and families requiring assistance of social service agency by performing the following duties.

Essential Duties and Responsibilities

• The essential functions include, but are not limited to the following:
• Interviews clients on matters such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem.
• Secures information such as medical, psychological, and social factors contributing to client's situation, and evaluates these and client's capacities.
• Counsels client individually, in family, or in other small groups regarding plans for meeting needs, and aids client to mobilize inner capacities and environmental resources to improve social functioning.
• Helps client to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and client's part in creating them.
• Refers clients to community resources and other organizations.
• Keeps detailed records and compile records, computer data entry, and prepare reports.
• Reviews service plan and performs follow-up to determine quantity and quality of service provided client and status of client's case.
• Prepares for and attend events and workshops which may be held during the day, evenings or on weekends.
• Accesses and records client and community resource information.
• Performs all other responsibilities as may be assigned by management.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience may be considered.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Excellent oral and written communication skills required.
• Ability to manage difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance and meets commitments.
• Shows respect and sensitivity for cultural differences. Educates others on the value of diversity. Promotes a harassment-free environment.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Thorough knowledge of Microsoft Office software, as well as other database software. Strong excel skills of a plus.
• Current valid Driver's License. Ability to be added to fleet insurance.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Occasionally required to stand, walk, sit, use hands to finger, handle, or reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision and distance vision.
• Ability to sit for extended periods of time.
• Regular and consistent use of keyboard and mouse is necessary.
• Ability to occasionally stand for extended periods of time.
• Ability to manipulate necessary office equipment, computer software, hardware and equipment.
• Attendance at monthly evening and special Board meetings will be required.
• Must occasionally transport up to 25 pounds or lift items up to 50 pounds with weight handling equipment or assistance from other workers.
• The noise level in the work environment is generally moderate.
• Ability to work over 40 hours per week.

The New Albany Housing Authority is an equal opportunity employer.