Family Support Partner

Thompson Child & Family Focus, Inc.; Charlotte (NC); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO 3 weeks

Health, Dental, Vision

Disability & Life insurance

401K Match

Education reimbursement

Volunteer PTO

EAP services

Mileage reimbursement

Phone & Laptop provided

Growth opportunities

Job summary

Thompson Child & Family Focus, Inc. in Charlotte is seeking a Family Support Partner to educate and assist guardians in navigating child welfare, education, and behavioral health systems, both in the home and in the community.

You will help families gain skills, access referrals, and build resilient supports for youth ages 0-18. Typical day includes 90-minute mentorship sessions, in-person or virtual, 9 am–5 pm with weekends off and occasional on-call.

Qualifications

• Experience as a primary caregiver of a youth with special needs or involvement in child welfare.
• National certification or in process of obtaining national certification as a Parent Support Provider.
• Valid Driver’s License and ability to meet credentialing/licensing standards; ability to pass drug screening and background check.

Responsibilities

• Educate and assist guardians in navigating child-serving systems (child welfare, education, behavioral/mental health, juvenile justice, school, primary care).
• Provide 9–12 hours of support mentorship to legal guardians weekly in school, home, and community settings.
• Schedule typically 9 am–5 pm, non-traditional but non weekends, with on-call as needed.

Skills

Experience with youth

Child welfare involvement

Caregiver experience

Education

Associate degree in human services

High school diploma or GED

Job description

Description

Get to know Thompson!

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.

What will you do as a Family Support Partner?

• As a Family Support Partner in the Wrap Around -Charlotte department, you will provide education and assistance in navigating the child-serving systems (child welfare, education, behavioral/mental health, juvenile justice, school, primary care, etc.), support the legal guardian with gaining skill sets to complete and locate referrals.
• A typical day as a Family Support Partner will include providing 9-12 support mentorship to legal guardians in the school, home, and community setting for 90 minutes max weekly in person or virtual building relationships with guardians in the community.
• As a Family Support Partner, your schedule will be non-traditional, but typically around 9 am-5 pm, excluding weekends and on-call. Mentors serve their youth in person or virtually in the community in Charlotte and surrounding.

What does this position offer?

• Starting Pay Range: $17.42-$19.47 hourly
• Fantastic Full-time benefits…
• 3 weeks paid time off (PTO) first year plus 10 paid holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement
• iPhone and Laptop provided for eligible roles
• Multiple opportunities for growth

Requirements

Minimum Qualifications/Requirements:

• Experience as a primary caregiver of a youth with special needs or a history of involvement in child welfare.
• National certification or in the process of obtaining national certification as a Parent Support Provider.
• One year of experience working with the target population OR; Associate degree in the human service field and one year of experience working with children/adolescents/transition youth OR; high school diploma or GED and a minimum of five years’ experience working as a primary caregiver of children/adolescents/transition age youth.
• Must have a valid Driver’s License and meet any credentialing, licensing, and privileging standards as it pertains to the department you are in.
• All potential job candidates must pass a drug screening test, and an extensive background check is required.
• Position requires mobility in the counties served (Mecklenburg, Stanly, Union, and Cabarrus counties), remote work, and occasional commute to the office.

You’re the right fit for the Family Support Partner position if…

• You have a passion for working with youth & adolescents!
• You enjoy knowing you’re making an IMPACT on the lives of others!
• EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you!

Thompson is an Equal Opportunity Employer.