Family Support Educator - South Texas

ACADIA Pharmaceuticals Inc.; United States; Sur place; USD 124 000 - 170 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) Plan with company match 1:1 up 

Employee Stock Purchase Plan

Paid time off 15+ vacation days

Paid holidays 13-15

Résumé du poste

ACADIA Pharmaceuticals Inc. is seeking a Field-based Family Support Educator to educate Rett families, caregivers, and healthcare partners.

You will serve as the primary contact for therapy education, support patient initiation and ongoing therapy, and collaborate with cross-functional teams across a defined territory. The role requires engaging with caregivers and families via in-person, telephonic, and virtual formats, ensuring HIPAA compliance and adherence to company programs.

Qualifications

• 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy; at least 2 years in Patient Support, Education or Leadership.
• Senior level requires 7+ years with extensive Patient Engagement experience and 4 years in Patient Support/Education or Leadership.
• Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred.

Responsabilités

• Provide disease state, product, and ongoing therapy management education in consumer-friendly language to Rett community across formats (in-person, telephonic, virtual).
• Determine individual patient needs and serve as ongoing education resource across stages of the patient journey.
• Collaborate with cross-functional partners across Marketing, Sales, Patient Access, Medical Affairs, Advocacy and others; support multiple states as needed.
• Provide insights to internal stakeholders to develop tools/resources addressing educational gaps and therapy management strategies.
• Demonstrate knowledge of Acadia Customer Support Programs and ambassador speaker programs; participate in caregiver speaker programs and community events as needed.
• Lead and mentor within the Family Support Educator team and with cross-functional partners; identify training opportunities.

Connaissances

Rare disease experience

Bilingual EN/ES

Patient education

Cross-functional collaboration

Leadership without authority

Provider office experience

HIPAA knowledge

MS Office skills

Travel 70%

Vaccination requirements

Formation

Bachelor’s degree in life sciences

RN/MSN/MBA preferred

Description du poste

Seeking talent near: Dallas, TX; Austin, TX; Fort Worth, TX

Position Summary:

Provide expert field‑based patient education and support throughout the treatment journey for the Rett community. Responsible for serving as a dedicated point of contact to Rett families for their on‑label, clinical education‑related questions about disease state and product education. This role will primarily engage with caregivers and families, healthcare professionals (if and when appropriate), and local communities to help patients progress in their healthcare journey. The Family Support Educator will help patients successfully start and stay on therapy.

Primary Responsibilities:

• Provide disease state, product, and ongoing therapy management education upon request, in consumer friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take place before, during, and after therapy initiation, through various formats, including in‑person, telephonic, and/or virtual interactions.
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey.
• Collaborates with and provides support for the entire assigned territory, which consists of multiple internal cross‑functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states. Supports and communicates educational opportunities with cross‑functional partners, as appropriate.
• Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers.
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub‑related and Patient Assistance Programs, and ambassador speaker programs, etc.
• May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory.
• Provide in‑service to physician offices reactively, to educate about the Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers.
• Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross‑functional partners.
• May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross‑functional colleagues interested in Patient Support Services.
• Identify training and development opportunities related to Patient Support Services and the broader organization.
• Ensures that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values.

Education & Experience:

• Bachelor’s degree, with an emphasis in life sciences preferred. RN, MSN, MBA is a plus
• To qualify for Family Support Educator requires 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy. At least 2 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).
• To qualify for Senior Family Support Educator requires 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy, with extensive experience and technical expertise associated with Patient Engagement. At least 4 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).
• Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.
• Equivalent combination of relevant education and applicable job experience may be considered.

Key Skills:

• Rare Disease experience strongly preferred
• Bilingual proficiency in English and Spanish is strongly preferred.
• Experienced in patient/caregiver education required
• Account Management experience preferred
• Advocacy experience preferred
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Strong history of successful cross‑functional collaboration
• Demonstrated success in leading without authority
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
• Must display a patient‑centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations related to patient privacy
• Must possess strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 70%, depending on territory
• Employee must be able to meet all additional local, state, and federal vaccination requirements for conducting in‑person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in‑person participation and exhibiting.

Physical Requirements:

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.

Position Levels:

• Family Support Educator: $124,000-$155,000-requires 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy. At least 2 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).
• Sr. Family Support Educator: $136,000-170,000- requires 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy, with extensive experience and technical expertise associated with Patient Engagement. At least 4 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement

In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.

Salary Range

$124,000—$155,000 USD

What we offer US‑based Employees:

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• Employer‑paid life, disability, business travel and EAP coverage
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2‑year purchase price lock‑in
• 15+ vacation days
• 13 -15 paid holidays, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave benefit
• Tuition assistance

EEO Statement (US‑based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you