Family Support Educator - Houston, TX

Acadia Pharmaceuticals Inc.; Austin (TX); Remote; USD 124,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Plan with company match

Equity package

Paid holidays

Parental leave

Job summary

Acadia Pharmaceuticals seeks a Field Family Support Educator to educate Rett families and caregivers about disease state, therapy management, and product education. You will engage caregivers before, during, and after therapy initiation, using in-person, telephonic, or virtual formats, and collaborate with a cross-functional team across multiple states.

You will identify patient needs, provide resources, and support educational opportunities with partners while ensuring HIPAA compliance and

Qualifications

• Bachelor’s degree with life sciences emphasis; advanced degrees preferred.
• 5+ years in pharmaceutical industry, patient access or related fields.
• 2+ years in patient support/education or leadership.

Responsibilities

• Provide disease state and product education to Rett families and caregivers.
• Engage with healthcare professionals and communities across assigned territory.
• Coordinate with marketing, sales, medical affairs, and patient access teams.
• Develop tools and resources to address education gaps.
• Lead caregiver speaker programs and participate in community events.

Skills

Bilingual English/Spanish

Patient education

Caregiver engagement

Cross-functional collaboration

Public speaking

Education program development

Travel flexibility

HIPAA knowledge

Education

Bachelor's degree in life sciences

RN/BSN/MSN or MBA a plus

Tools

Microsoft Office

Job description

About Acadia Pharmaceuticals

About Acadia PharmaceuticalsAcadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson's disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer's disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we're here to be their difference. Seeking talent near: Houston, TX

Position Summary

Provide expert field-based patient education and support throughout the treatment journey for the Rett community. Responsible for serving as a dedicated point of contact to Rett families for their on-label, clinical education-related questions about disease state and product education. This role will primarily engage with caregivers and families, healthcare professionals (if and when appropriate), and local communities to help patients progress in their healthcare journey. The Family Support Educator will help patients successfully start and stay on therapy.

Primary Responsibilities

Provide disease state, product, and ongoing therapy management education upon request, in consumer friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take place before, during, and after therapy initiation, through various formats, including in-person, telephonic, and/or virtual interactions.

Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey.

Collaborate with and provide support for the entire assigned territory, which consists of multiple internal cross-functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states. Support and communicate educational opportunities with cross functional partners, as appropriate.

Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers.

Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc.

May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory. Provide in-service to physician offices reactively, to educate about the Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers.

Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross functional partners.

May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross functional colleagues interested in Patient Support Services.

Identify training and development opportunities related to Patient Support Services and the broader organization.

Ensure that all actions, both internally and externally, working on Acadia's behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values.

Education & Experience

Bachelor’s degree, with an emphasis in life sciences preferred. RN, MSN, MBA is a plus

To qualify for Family Support Educator requires 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy. At least 2 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).

To qualify for Senior Family Support Educator requires 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy, with extensive experience and technical expertise associated with Patient Engagement. At least 4 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).

Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry. Equivalent combination of relevant education and applicable job experience may be considered.

Key Skills

• Rare Disease experience strongly preferred
• Bilingual proficiency in English and Spanish is strongly preferred
• Experienced in patient/caregiver education required
• Account Management experience preferred
• Advocacy experience preferred
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
• Must display a patient‑centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations related to patient privacy
• Must possess strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 70%, depending on territory
• Employee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting
• Physical Requirements: This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs

Position Levels

Family Support Educator : $124,000-$155,000-requires 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy. At least 2 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).

Sr. Family Support Educator : $136,000-170,000- requires 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy, with extensive experience and technical expertise associated with Patient Engagement. At least 4 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement)

#LI-REMOTE #LI-SM1

Salary Range

$124,000-$155,000 USD

What we offer

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• Employer-paid life, disability, business travel and EAP coverage
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 13-15 paid holidays, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave benefit
• Tuition assistance

EEO Statement

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here. It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law. As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia's career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at or . Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment. California Applicants: Please see Additional Information for California Residents within our Privacy Policy. Canadian Applicants: Please see Additional Information for Canadian Residents within our Privacy Policy. Applicants in the European Economic Area, Switzerland, the United Kingdom, and Serbia: Please see Additional Information for Individuals in the European Economic Area, Switzerland, the United Kingdom, and Serbia within our Privacy Policy.