Family Support Counselor

Victor Community Support Services; Victorville (CA); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Paid Holidays

PTO & Sick Pay

Mental Health Day

Bereavement Days

Annual salary increases

403B retirement plan

Employer funded retirement

Employee Assistance Program

Mileage reimbursement

Discount programs

Verizon discount

Tuition assistance

Referral bonus

Job summary

Victor Community Support Services seeks a Family Support Counselor to assist youth and families through life’s challenges. You will provide individual and family support, referrals, advocacy, and case management within designated programs. The role emphasizes empathetic engagement, boundary setting, and teamwork.

The position offers training, mentorship, and a team-driven environment with administration duties and documentation to support client progress.

Qualifications

• Must possess a Bachelor’s Degree and be willing to complete related requirements.
• 60 college units or four years’ experience may apply in lieu of a degree.
• Crisis and case management experience is helpful and desired.
• Engaging parents as partners with a strength-based approach.

Responsibilities

• Provide individual and family support services and referrals.
• Advocate for clients and coordinate linkage and case management.
• Engage clients within appropriate boundaries and develop trust.
• Maintain a flexible community-based schedule and meet documentation standards.
• Participate in treatment teams and collaborate with community agencies.

Skills

Analytical skills

Crisis management

Parent engagement

Public sector experience

Team collaboration

Education

Bachelor's degree

60 college units / four years' experience

Job description

Join Victor as a Family Support Counselor – Help Others Soar!

Are you dedicated to creating meaningful and lasting positive change in your community? Do you excel in roles that combine empathy with purposeful action? Victor Community Support Services seeks compassionate, motivated individuals to join our team as Family Support Counselors, supporting youth and families through life's complexities.

Whether you're just starting or looking for a meaningful career shift, we provide full training, mentorship, and a team-driven environment to help you succeed.

Job Summary:

Under the direct supervision of the assigned Supervisor, the Family SupportCounselor has responsibility for providing support services toindividuals and families as identified in the designated program and/or individualized plan.Services apply to youth in 24-hour residential treatment and/or consumer/clients incommunity based programs.

Essential Functions:

• Provides individual and family support services in accordance with the individualizedplans. Services may include: providing referrals, advocacy and support to individualsand families (clients), linkage and case management services, support groups,educational services and support, transportation, home management assistance,recreational activities, and behavioral interventions and management, etc.
• Able to effectively engage and develop relationships with appropriate boundaries withassigned clients.
• Effectively manages a flexible community-based schedule.
• Completes all required documentation according to Agency and program standardswithin required time constraints. These may include: client contact forms, CANS,service activity summaries, data tracking, daily progress notes for all mental healthservices provided, mileage documentation, and other administrative duties, etc.
• Is an active member of assigned treatment teams. Assumes assigned responsibilitywithin the team in accordance to program needs which may include operatingeffectively within a Teaming Model and act as a liaison with other community agenciesand resources.
• Meets Agency service percentage standard reflecting expected time spent with clients,if applicable.
• Completes other assigned program operational tasks in accordance with supervisorydirectives.

Minimum Required Education and Experience:

• Must possess a Bachelors Degree. No previous experience required.

Desired Qualifications:

• Previous experience providing direct care services to children and families in a mental health or social services setting.
• 60 units of college, or four years’ experience, or Bachelors’ degree.
• Skills with regard to engaging and working with parents as partners and in working successfully with a strength-based approach.
• Crisis and case management experience is helpful and desired.
• Strong analytical and problem solving skills.
• Previous experience working with the public and government agencies.

Position/Program Requirements:

• Must possess a reliable mode of transportation to travel to assigned client homes, schools, offices, etc. If personal vehicle is the mode of transportation, must meet Agency’s driving requirements.
• Must be physically and mentally fit in accordance with the Agency's PersonnelPolicy: Physical Fitness Standards and Examinations. Must be willing to complete aTuberculosis (TB) and drug screening test.
• Must be willing to complete a personal background investigation conducted by theState of California.

Compensation:

• Pay Range: $22.59/per hour - $31.05/per hour (actual salary is dependent on verification of applicable experience above the minimum qualifications for the role)
• Additional $1.00 - $3.00 per hour for Education
• Additional $1.92 per hour for Bilingual in Spanish

BENEFITS:

• Low-cost Medical, Dental and Vision
• Life Insurance plan for employee and family
• 9 Paid Holidays, PTO and Sick Pay
• Mental Health Day
• 5 Bereavement Days
• 3% Annual Salary Increases
• Costco Membership (Gold Star)
• Retirement Savings Plan (403B)
• 100% Employer Funded Retirement Plan
• Employee Assistance Program
• Mileage Reimbursement (.76¢ per mile)
• Working Advantage Discount Program
• Verizon Wireless Discount
• Tuition Assistance
• Employee Referral Bonus Program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.