Family Support Counselor

Victor Care Network; Sacramento (CA); On-site; USD 31,000 - 43,000; Full time

Job summary

Victor Community Support Services seeks a compassionate Family Support Counselor to provide direct support to youth and families under supervision. The role emphasizes engagement, advocacy, referrals, and case management within designated programs, with flexibility for community-based scheduling and strong documentation practices.

Qualified candidates may have a high school diploma or college units; training is provided, and there is strong potential for growth within a supportive team

Qualifications

• Must possess a high school diploma or GED.
• No previous experience required.
• Experience with children and families in mental health or social services preferred.
• 60 college units or four years of experience, or a bachelor's degree.
• Ability to engage with parents as partners using a strength-based approach.
• Crisis and case management experience is helpful.
• Strong analytical and problem-solving skills.
• Experience working with public and government agencies is beneficial.

Responsibilities

• Provide individual and family support services per individualized plans, including referrals, advocacy, and case management.
• Engage clients with appropriate boundaries and develop relationships.
• Maintain a flexible community-based schedule.
• Complete required documentation: client contact forms, progress notes, and related admin duties.
• Collaborate with treatment teams and liaise with community resources.
• Meet service percentage standards and complete assigned program tasks.

Skills

Empathy and parent engagement

Analytical thinking

Crisis & case management

Engaging with families

Interagency collaboration

Education

High school diploma or GED

60 college units / 4 years’ experience / Bachelor’s degree

Job description

Join Victor as a Family Support Counselor – Help Others Soar!

Are you dedicated to creating meaningful and lasting positive change in your community? Do you excel in roles that combine empathy with purposeful action? Victor Community Support Services seeks compassionate, motivated individuals to join our team as Family Support Counselors, supporting youth and families through life's complexities.

Whether you're just starting or looking for a meaningful career shift, we provide full training, mentorship, and a team-driven environment to help you succeed.

Job Summary:

Under the direct supervision of the assigned Supervisor, the Family Support Counselor has responsibility for providing support services to individuals and families as identified in the designated program and/or individualized plan.

Essential Functions:

• Provides individual and family support services in accordance with the individualized plans. Services may include: providing referrals, advocacy and support to individuals and families (clients), linkage and case management services, support groups, educational services and support, transportation, home management assistance, recreational activities, and behavioral interventions and management, etc.
• Able to effectively engage and develop relationships with appropriate boundaries with assigned clients.
• Effectively manages a flexible community-based schedule.
• Completes all required documentation according to Agency and program standards within required time constraints. These may include: client contact forms, CANS, service activity summaries, data tracking, daily progress notes for all mental health services provided, mileage documentation, and other administrative duties, etc.
• Is an active member of assigned treatment teams. Assumes assigned responsibility within the team in accordance to program needs which may include operating effectively within a Teaming Model and act as a liaison with other community agencies and resources.
• Meets Agency service percentage standard reflecting expected time spent with clients, if applicable.
• Completes other assigned program operational tasks in accordance with supervisory directives.

Minimum Required Education and Experience:

• Must possess a high school diploma/GED. No previous experience required.

Desired Qualifications:

• Previous experience providing direct care services to children and families in a mental health or social services setting.
• 60 units of college, or four years’ experience, or Bachelors’ degree.
• Skills with regard to engaging and working with parents as partners and in working successfully with a strength-based approach.
• Crisis and case management experience is helpful and desired.
• Strong analytical and problem solving skills.
• Previous experience working with the public and government agencies.

Position/Program Requirements:

• Must possess a reliable mode of transportation to travel to assigned client homes, schools, offices, etc. If personal vehicle is the mode of transportation, must meet Agency’s driving requirements.
• Must be physically and mentally fit in accordance with the Agency's Personnel Policy: Physical Fitness Standards and Examinations. Must be willing to complete a Tuberculosis (TB) and drug screening test.
• Must be willing to complete a personal background investigation conducted by the State of California.

Compensation:

• Pay Range: $22.59/per hour - $31.05/per hour (actual salary is dependent on verification of applicable experience above the minimum qualifications for the role)
• Additional $1.00 - $3.00 per hour for Education
• Additional $1.92 per hour for Bilingual in Spanish

BENEFITS:

• Low-cost Medical, Dental and Vision
• Life Insurance plan for employee and family
• 9 Paid Holidays, PTO, and Sick Pay
• Mental Health Day
• 5 Bereavement Days
• Costco Membership (Gold Star)
• Retirement Savings Plan (403B)
• 100% Employer Funded Retirement Plan
• Employee Assistance Program
• Mileage Reimbursement (.76¢ per mile)
• Working Advantage Discount Program
• Verizon Wireless Discount
• Tuition Assistance
• Employee Referral Bonus Program