Family Support Coordinator - Milford Milford, MA

Riverside Community Care, Inc.; Milford (MA); On-site; Full time

Job summary

A leading community care organization is seeking a Family Support Coordinator to provide care coordination and case management for youth. This role involves assisting families in navigating youth-serving systems and advocating for their children. The position offers a full-time schedule with competitive pay and excellent benefits, including healthcare and generous time off.

Benefits

High-quality health, dental, and vision insurance

Flexible Spending Accounts

Eleven paid holidays

Accruals for vacation and sick leave

Tax-deferred 403(b) retirement plan

Employee Assistance Plans

Referral bonuses

YMCA membership discounts

Qualifications

• Experience in navigating youth-serving systems.
• Ability to assist families with behavioral health challenges.

Responsibilities

• Assist parents in advocating for their children.
• Support families in accessing resources.
• Provide care coordination for youth.

Skills

Advocacy

Care Coordination

Support

Job description

Riverside Community Care

Love what you do!

Family Support Coordinator

The CBHC Family Support Coordinator (FSC) is an integral member of the interdisciplinary Youth/Young Adult Team, providing care coordination and case management support for youth in partnership with caregivers. The FSC assists families with navigating youth-serving systems, connecting and referring to services, and offering family support and advocacy. Care coordination is provided through the lens of lived experience as a caregiver to youth with behavioral health challenges.

In this role, the FSC will:

1. Assist parents in becoming advocates for their children by participating in activities designed to address service plan health-related social needs.
2. Attend school or community meetings alongside parents/caregivers as needed.
3. Support parents/caregivers in accessing appropriate outside resources.
4. Provide care coordination for youth with caregivers, navigating systems like DMH, DCF, schools/IEP services, and CBHI.
5. Develop recommendations for community resources and supports beneficial to the family, in collaboration with the family and interdisciplinary team.
6. Complete all required documentation accurately and promptly, complying with agency and state protocols.

Schedule: Full-Time, 40 hours per week

• Weekend work is not required but is highly incentivized with a $5 weekend differential.

Pay: $22.27/hour

• Additional $1 for CPS
• Additional $2 for CARC

Why You'll Love Riverside: We make a meaningful difference in people's lives through rewarding work. Our jobs come with excellent benefits—including healthcare, professional development, and generous time off—in a respectful and inclusive environment. Forbes named Riverside a best-in-state employer!

Benefits include:

• High-quality health, dental, and vision insurance
• Flexible Spending Accounts (medical and dependent care)
• Eleven paid holidays
• Accruals for vacation (increases with tenure), personal, and sick leave
• Tax-deferred 403(b) retirement plan
• Employee Assistance and Travel Assistance Plans
• Referral bonuses
• Discounts for movies, sports, and entertainment events
• YMCA membership discounts: 10% off monthly membership and 50% off joiner’s fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees say about working at Riverside!