Family Support Coordinator

Graham Windham; New York (NY); Hybrid; USD 52,000 - 56,000; Full time

Job summary

An established industry player is seeking a Family Support Coordinator to join their dedicated team. In this impactful role, you will work closely with families to create service plans that ensure children's safety and well-being. You will have the opportunity to engage in meaningful case management and collaborate with various stakeholders to promote positive outcomes for children and families. This position offers a hybrid work format, competitive salary, and comprehensive benefits, making it a rewarding opportunity for those passionate about making a difference in the lives of others. If you're ready to contribute to a mission-driven organization, this role is for you.

Benefits

Comprehensive benefits package

Professional development opportunities

Paid time off

Retirement savings plans

Qualifications

• Requires a BSW or BA in Social Work, Sociology, Psychology, or related field.
• Excellent communication, time management, and organizational skills are essential.

Responsibilities

• Creates service plans with families addressing various needs.
• Monitors safety and well-being through regular casework contacts.
• Collaborates with service providers and participates in Family Court Hearings.

Skills

Excellent verbal and written communication skills

Time management

Organizational skills

Ability to work with diverse populations

Bilingual in Spanish

Education

BSW or BA degree in Social Work

Degree in Sociology or Psychology

Tools

MS Office

NYS Connections

Job description

Position Title: Family Support Coordinator (Case Planner)
Position Type: Full-Time, Hourly, Non-Exempt
Schedule: Monday through Friday
Format: Hybrid
Department/Program: FSEP/Family Support Bronx
Location: 1946 Webster Avenue, Bronx, NY 10457
Direct Supervisor: Program Supervisor
Direct Reports (if any): N/A

About Graham Windham:

In full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth, and families who are overcoming some of life’s most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 500 full-time employees serving children and families in multiple programs throughout the Bronx, Brooklyn, and Harlem, Graham Windham provides an exciting and enriching work experience.

About the Program:

Our child welfare-focused “Prevention Programs” are located in three of New York City’s highest-risk communities, central Brooklyn, the Bronx (Hunts Point and Tremont), and Harlem. These programs help families care safely for their children while addressing underlying conditions that can lead to child abuse or neglect, such as parental depression, family stress, substance use, or domestic violence. Using Solution-Based Casework, we actively work with parents to help them develop a more active, consistent, and productive role in their child’s educational and social development; we encourage families to build connections to positive supports in their community who will help them sustain their progress.

About the Position:

The Family Support Coordinator in our Preventive programs provides assessment, engagement, case management, and other support services which help ensure that children have strong families to grow up in and have the preparation and opportunity to succeed in school and life. Learn more about what it is like to be a Case Planner at Graham Windham by watching our Realistic Job Previews at this link.

Duties and Responsibilities:

1. Creates, in partnership with families, service plans that address safety, behavioral, educational, psychological, and permanency needs.
2. Monitors safety, well-being, and progress against other critical outcomes by facilitating regular casework contacts in the home and by documenting the same in progress notes and other case documentation.
3. Collaborates with internal and external service providers and other stakeholders through clear and timely verbal and written communication.
4. Participates actively in Family Court Hearings, Family Team Conferences, and other meetings to advance permanency for children and families.
5. Other duties as assigned by Supervisor.

Qualifications:

1. Requires BSW or BA degree in Social Work, Sociology, Psychology, or related field.
2. Bilingual in Spanish preferred.
3. Must be able to travel within the NYC Metropolitan area.
4. Ability to drive.
5. Must have excellent verbal and written communication skills, time management, and organizational skills.
6. Computer literate in MS Office and NYS Connections.
7. Ability to work with diverse populations.

Salary & Compensation:

1. Salary: $52,800.00 to $55,800.00/annually + Potential to Earn Performance-Based Merit Award for Eligible Staff + Comprehensive Benefits + Professional Development Opportunities.
2. FLSA Status: Non-exempt, position is eligible for overtime.
3. Benefits Eligibility: Graham Windham offers eligible employees a comprehensive benefits package including medical, dental & vision coverage, paid time off, holiday pay, retirement savings plans (defined contribution pension and 403 (b) thrift), and much more.

EEO Statement:

The Equal Employment Opportunity Policy of Graham Windham (GW) is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. GW hires and promotes individuals solely based on their qualifications for the job to be filled.

Graham Windham believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.