Family Support Administrative Assistant

Paycom; Albany (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Paycom seeks an administrative support specialist at the Albany office in Albany, GA. This full-time, on-site role provides clerical assistance for Respite and Family Support Services, including answering calls, filing, updating client information, processing invoices, and coordinating with finance.

Requires a High School Diploma or GED and at least two years of clerical experience; proficient with Microsoft Office and office equipment; strong organization and communication skills are essential.

Qualifications

• High School Diploma or GED required.
• Two years of clerical support experience preferred.
• Ability to use Microsoft Office and standard office equipment.

Responsibilities

• Receive, screen and route phone calls and record messages.
• Construct charts for newly approved clients.
• Assist with family calls and updating addresses and information.
• Track client service usage and expenditures and report to Coordinator.
• Maintain current client files, including medical records and invoices.
• Enter invoices for payment and reconcile period end in systems.

Skills

Clerical skills

Communication

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Scanner

PolicyStat

Social Solutions ETO

WIS System

Job description

Job Details

Job Location: Albany Office - Albany, GA, Position Type: Full Time, Salary Range: $17.00 - $17.00Hourly

Job Summary: Provide administrative support and assistance through clerical activities for Respite and Family Support Services.

Job Duties & Responsibilities

• Receive, screen and route phone calls appropriately including recording messages.
• Construct charts for newly approved clients.
• Assist with family calls such as placing orders, updating addresses and other information.
• Track and monitor client service usage and expenditures when services are rendered and report to Respite & Family Support Coordinator as appropriate.
• Maintain accurate and current files, including filing client information such as medical records, correspondence, invoices, Service Summary Plan (SSP) and other appropriate information.
• Assist with client correspondence including applications, application status letters as approved, Service Summary Plan (SSP) and other paperwork as required.
• Enter invoices for payment into ETO and WIS; run reports and reconcile for the period end.
• Track and review efforts on behalf of clients in ETO.
• Update client information in files as wells as electronic records management systems.
• Copy and send invoices to finance department for payment processing.
• Order diapers and supplies for individuals in accordance with program guidelines.
• Assist with operation of Megan's House.
• Participate in company fundraising events.
• Maintain inventory of office supplies and program related materials and report needed supplies to Coordinator.
• Ensure client satisfaction by assisting all in a timely and considerate manner.
• Receive and return phone calls, greet and assist clients, families and others desiring program information daily.
• Distribute correspondences, newsletters, updates and other information to families as needed.
• Develop knowledge of available resources for clients.
• Insure all client rights are appropriately respected and honored as well as report any violations.
• Maintain current client records on-site.
• Insure submission of required documents to various departments as scheduled.
• Maintain knowledge of program guidelines.
• Promote awareness of other Easter Seals Southern Georgia services which may be applicable such as Respite, Residential, Vocational or Day Services.
• Maintain cleanliness and functional operation of local satellite office.
• Complete continuing education as required for growth and development.
• Follow Health Insurance Portability and Accountability Rule to insure client protected health information is secure.
• Maintain knowledge and understanding of Easter Seals Southern Georgia policies and procedures.
• In the absence of the Respite & Family Support Coordinator, may assume duties and responsibilities of this position including interaction with Regional Boards, Clients, Families and ESSG staff as well as other leadership responsibilities as appropriate.
• All other duties as assigned.

Essential Functions

• Ability to advocate for ESSG mission, vision, values and clients.
• Ability to compose professional business correspondence.
• Ability to lift, push and pull a minimum of 50 pounds.
• Use of technology and office equipment including: computer, email, Microsoft Office Suite, scanner, fax, printer, PolicyStat system, Social Solutions ETO system, WIS System and other client records management systems.

Job Specifications (Characteristics to perform successfully)

• Knowledge of community resources available to clients.
• Knowledge of medical terminology and various disabilities.
• Ability to effectively multi-task and execute expectations from different departments.
• Work cooperatively and responsively with ESSG Leadership to ensure optimal care of clients.
• Develop and maintain positive and productive relationships with Clients, Families, Co-Workers and Community Members.
• Ability to manage time effectively and exhibit organizational skills.
• Support clients in personal growth and development while respecting differences.

Minimum Qualifications

• High School Diploma or GED required.

Preferred Qualifications

• Two years of clerical support experience.