Family Specialist Part Time (1041)

Lutheran Services Florida, Inc.; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Lutheran Services Florida, Inc. seeks a Family Specialist to guide families through Center orientation and assist with applications and referrals. The role emphasizes delivering family support programming, coordinating events, and connecting families with community resources.

Bilingual English/Spanish proficiency enhances access for diverse participants. The Specialist will document services, maintain records, and collaborate with partner agencies while ensuring a welcoming Center environment

Qualifications

• Two years’ experience serving families.
• Knowledge of community resources for family support.
• Spanish-English bilingual proficiency preferred for direct services.

Responsibilities

• Assist in development and implementation of family support programming.
• Provide Center orientation to new families.
• Assist families with applications or referral consents.
• Refer families to appropriate programs and community resources.
• Coordinate Center-driven programming and events.
• Support partner agencies with registration and follow-up.
• Maintain accurate records and input data into the database.
• Ensure the Center is a welcoming, safe environment.
• Follow agency policies and procedures and attend trainings.

Skills

Community resources

Bilingual English/Spanish

Communication skills

Case documentation

Education

High school diploma or equivalent

Associate degree preferred

Tools

Data entry systems

Job description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Family Specialist who wants to make an impact in the lives of others.

Purpose and Impact:

The Family support staff is responsible for providing Center orientation to new families and providing direct assistance to families that require additional support in completing applications or referral consents. The position will assist in the implementation and facilitation of family support programming and facilitating center-driven programming and events.

Essential Functions:

• Assist in development and implementation of family support programming
• Provide Center orientation to new families
• Provide direct assistance to families that require additional support in completing applications or referral consents
• Refer and link families to appropriate programs and community resources as needed
• Coordinate and facilitate Center-driven programming and events
• Support partner agencies with program registration and follow-up
• Support the efforts of all CBFRC staff
• Document services, maintain records, complete reports, purchase supplies, input data into a data base system
• Ensure Center is a safe warm welcoming environment for all
• Maintain cooperative working relationship with co-workers, supervisors, families, partners and the community
• Work to support Center and collaborative outcomes
• Follow all CBFRC Policies and Procedures
• Perform targeted outreach as needed
• Perform daily operating procedures
• Other duties as assigned

Other:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Understand the value and foundation of the Protective Factors framework
• Practice Family Support Principles
• Cross trained to perform daily operating procedures
• Participate in Center events and work to support contractual outcomes
• Obtain training in the Center data system: Attendance and Needs Tracking System and maintain member confidentiality
• Bilingual employees may be needed to review and/or translate (verbal or written communications)
• Attend mandatory trainings and perform other duties as assigned.

Physical Requirements:

The Family Specialist position requires the ability to perform a combination of client-facing, administrative, and community-based duties in both office and field environments. The role involves prolonged periods of sitting while completing case documentation, entering data, and conducting phone or virtual meetings, as well as frequent standing, walking, and traveling to client homes, schools, community agencies, or service providers. The specialist must be able to communicate effectively both verbally and in writing, conduct in-person assessments, facilitate service planning, and provide support and referrals to families with diverse needs. The position requires strong visual acuity and attention to detail for maintaining accurate records, reviewing case files, and completing required documentation in compliance with program guidelines. Occasional lifting of light to moderate materials (up to 20-25 pounds), such as educational materials or outreach supplies, may be required. The work environment may include both climate-controlled office settings and variable community environments, with potential exposure to differing weather conditions, noise levels, and home or field visit settings. The role also requires the ability to manage multiple cases, respond to crisis situations, and maintain professionalism in potentially stressful or emotionally charged circumstances. Flexibility in scheduling, including evenings and weekends, may be necessary to meet the needs of families and program requirements.

Education

High School Diploma or equivalent required. Associate degree preferred.

Experience:

A minimum of two years’ experience in serving families.

Skills:

The Specialist will be knowledgeable in community resources to provide assistance in implementing strength-based family programming and facilitating center-driven programming or events. In certain programs, Spanish-English bilingual proficiency (or other bilingual proficiency) is required because the position provides direct services to program participants, a substantial portion of whom have limited English proficiency. Effective communication in both English and Spanish (or other client spoken languages) is essential to perform the duties of the position safely and effectively and to ensure meaningful access to program services. When not required by the program, bilingual skills may otherwise be preferred.

Principal Accountabilities:

• Reports to Center Manager
• Team player with co-workers and administrators
• Accurate complete and timely submission of required documents and reports
• Liaison to community providers.
• Adherence to agency policies and procedures.
• Must maintain confidentiality of all client information

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com