Family Services Specialist II - Mobile Integrated Healthcare (MIH) Program

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 50,000 - 60,000; Full time

Job summary

The City of Chesapeake seeks a Family Services Specialist II for its Mobile Integrated Healthcare Program. This vital role supervises case management activities, providing direct support to social workers and serving the community's health needs. Join an innovative team focused on enhancing public health and supporting residents efficiently.

Benefits

Comprehensive health benefits

Paid time off

Professional development opportunities

Team-oriented work environment

Qualifications

• Bachelor's in Social Work, Human Services, or a related field.
• Experience in social work or case management required.
• Strong knowledge of community resources and healthcare systems.

Responsibilities

• Supervise and support social workers and support staff.
• Assist clients with personal, social, health, and economic needs.
• Conduct assessments and develop action plans for clients.

Skills

Communication

Problem-solving

Organizational skills

Knowledge of community resources

Education

Bachelor’s degree in Social Work or related field

Job description

Family Services Specialist II - Mobile Integrated Healthcare (MIH) Program

Please see Special Instructions for more details.

In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.

Position Information

Working Title of Vacant Position

Working Title of Vacant Position Family Services Specialist II - Mobile Integrated Healthcare (MIH) Program

Job Type

Job Type Full Time

Posting Type

Posting Type Public

Number of Vacancies

Number of Vacancies 1

Department

Department FIRE

Division

Division FIRE EMS

Requisition Number

Requisition Number 2025299

Number of hours worked per week

Number of hours worked per week 40

Work Schedule

Monday through Friday 8:00am to 5:00pm, occasional weekend hours
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement R - Routine

Pay Grade

Pay Grade GE10

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

Starts at $50,852; Depending on Qualifications and Experience.

Job Description

Are you passionate about community-based, patient-centered care? Do you have a strong background in social work and a desire to make a meaningful impact in public health? If so, we invite you to apply for the role of Family Services Specialist II within the City of Chesapeake’s Mobile Integrated Healthcare ( MIH ) Program.

About the MIH Program:
The MIH Program is an innovative and evolving model of community-based healthcare designed to deliver effective, efficient, and compassionate services to the residents of Chesapeake. This multidisciplinary program addresses barriers to healthcare access and ensures residents receive the social support they need to thrive.

Position Summary:
Under general supervision, the Family Services Specialist II will facilitate, coordinate, and supervise case management activities across multiple social work service programs. This role provides direct supervision to Social Workers and support staff and may coordinate key services within the Human Services Department.

Key Responsibilities:

• Supervise and support social work and support staff, including training, assigning, and evaluating work.
• Assist clients with personal, social, health, and economic needs while addressing barriers such as transportation, insurance, and finances.
• Conduct assessments and develop action plans for clients and families.
• Coordinate care with hospitals, behavioral health providers, assisted living facilities, and other community partners.
• Monitor program compliance with relevant laws and guidelines.
• Provide emergency services and crisis intervention as needed.
• Assess and facilitate protective services, guardianship, or mental health interventions when appropriate.
• Maintain accurate documentation, case notes, and reports.
• Represent the department in court or professional settings when needed.
• Deliver community outreach and public education on available services.
• Work independently in neighborhood settings, maintaining regular communication with leadership.
• Participate in ongoing training, workshops, and professional development.

Qualifications:

• Bachelor’s degree in Social Work, Human Services, or related field (Master’s preferred).
• Significant experience in social work or case management, including supervisory responsibilities.
• Ability to work independently in the field.
• Strong knowledge of community resources and healthcare systems.
• Excellent communication, organizational, and problem-solving skills.

Why Join Us?
The City of Chesapeake offers a supportive work environment where you can grow professionally while serving your community. Be part of an innovative team working to redefine public health and human services.

Apply today to help build a healthier, stronger Chesapeake through the Mobile Integrated Healthcare Program.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

# MIH # APS #HealthCare

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT : In order to be evaluated for vacancies in the Family Services Specialist job series, applicants shall possess the qualifications outlined in (1) OR (2) below:

1) A minimum of a bachelor’s degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content.

2) A minimum of a bachelor’s degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human services related area.

To be considered for promotion, persons currently employed in the Family Services Specialist job series by a local department prior to January 1, 1999, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of two years of appropriate and related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards .

SPECIAL REQUIREMENT : Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.

Preferred Qualifications

• Working knowledge of case management and crisis intervention practices and experience managing caseloads involving vulnerable populations.
• Working knowledge of Social Services Adult Protective Services ( APS ) policies and procedures.

Job Open Date

Job Open Date 06/10/2025

Job Close Date

Job Close Date 06/24/2025

Special Instructions to Applicants

In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license ( CDL ) or is a sworn law-enforcement officer/deputy.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands L=Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Standing

Standing Frequently- From 1/3 to 2/3 of the time.

Sitting Frequently- From 1/3 to 2/3 of the time.

Walking

Walking Frequently- From 1/3 to 2/3 of the time.

Lifting

Lifting Frequently- From 1/3 to 2/3 of the time.

Lifting Amount

Lifting Amount Exerting up to 20 to 50 lbs

Carrying

Carrying Frequently- From 1/3 to 2/3 of the time.

Carrying Weight

Carrying Weight Exerting up to 20 to 50 lbs

Pushing/Pulling

Pushing/Pulling Frequently- From 1/3 to 2/3 of the time.

Pushing/Pulling Weight

Pushing/Pulling Weight Exerting up to 20 to 50 lbs

Reaching

Reaching Frequently- From 1/3 to 2/3 of the time.

Handling Occasionally- Up to 1/3 of the time.

Fine Dexterity

Fine Dexterity Frequently- From 1/3 to 2/3 of the time.

Kneeling

Kneeling Occasionally- Up to 1/3 of the time.

Crouching

Crouching Rarely- Less than 1 hour per week.

Crawling Rarely- Less than 1 hour per week.

Bending Occasionally- Up to 1/3 of the time.

Twisting

Twisting Frequently- From 1/3 to 2/3 of the time.

Climbing

Climbing Occasionally- Up to 1/3 of the time.

Balancing Rarely- Less than 1 hour per week.

Vision

Vision Continuously- 2/3 or more of the time.

Hearing

Hearing Continuously- 2/3 or more of the time.

Talking

Talking Continuously- 2/3 or more of the time.

Foot Controls

Foot Controls Continuously- 2/3 or more of the time.

Machines, Tools, Equipment and Work Aids Used

Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment

Protective Equipment Required

None

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards N = Never

Chemical Hazards

Chemical Hazards N = Never

Electrical Hazards

Electrical Hazards S = Seasonally

Fire Hazards S = Seasonally

Explosives

Explosives S = Seasonally

Communicable Diseases

Communicable Diseases S = Seasonally

Physical Danger or Abuse

Physical Danger or Abuse S = Seasonally

Other

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust D = Daily

Extreme Temperatures

Extreme Temperatures D = Daily

Noise and Vibration

Noise and Vibration D = Daily

Fumes and Odors

Fumes and Odors D = Daily

Wetness/Humidity

Wetness/Humidity D = Daily

Darkness or Poor Lighting

Darkness or Poor Lighting D = Daily

Primary Work Location

Non-Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures

Time Pressures Continuously- 2/3 or more of the time.

Emergency Situations

Emergency Situations Frequently- From 1/3 to 2/3 of the time.

Frequent Change of Tasks

Frequent Change of Tasks Continuously- 2/3 or more of the time.

Irregular Work Schedule/Overtime

Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.

Performing Multiple Tasks Simultaneously

Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.

Working Closely with Others as Part of a Team

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work

Tedious or Exacting Work Continuously- 2/3 or more of the time.

Noisy/Distracting Environment Continuously- 2/3 or more of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * This position requires a bachelor's degree in social work, psychology, or a closely related field. Please elaborate on your relevant education or type NA, if not applicable.

  (Open Ended Question)