Family Services Specialist I/II

Oklahoma Department Of Human Services; Pauls Valley (OK); Hybrid; USD 37,000 - 41,000; Full time

Job summary

Join a forward-thinking organization as a Family Services Specialist, where you'll provide exceptional customer service to clients in need of assistance. This role requires flexibility and strong organizational skills as you navigate a fast-paced environment. You'll be responsible for interviewing clients and processing applications for vital programs while ensuring compliance with policies and procedures. With a focus on delivering world-class service, this position offers the opportunity to make a meaningful impact on the community. Embrace the chance to grow within a supportive team and contribute to the well-being of families in Oklahoma.

Benefits

Full State Employee Benefits

Paid Travel and Lodging for Training

Telework Opportunities

Qualifications

• Two years of clerical office work in a business or social work environment.
• Bachelor's degree or equivalent experience required for Level II.

Responsibilities

• Provide customer service to clients of Adult and Family Services.
• Interview and process applications for AFS programs like SNAP and Medical.

Skills

Customer Service

Flexibility

Organizational Skills

Education

Bachelor's Degree

Associate's Degree

Job description

Family Services Specialist I/II

This position is located in Pauls Valley, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level IIH14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

In-person training will be provided.

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• ORan equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• ORan associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
• ORan equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.
• OR two (2) years of experience as a Family Services Specialist.

Preference Statement

Preference may be given to applicants with previous call center experience.

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Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)

This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval.

Job Responsibilities

• This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
• Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks.
• The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.All customer contact is handled primarily via phone incoming and outgoing calls.

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If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 25-BC105

83002520/JR44508