Family Services Specialist I/II

Oklahoma Department of Human Services; Muskogee (OK); Remote; USD 37,000 - 41,000; Full time

Job summary

A state human services department in Muskogee, OK is hiring a Family Services Specialist to deliver excellent customer service to clients. This role involves interviewing and processing applications for various assistance programs and offers the possibility of teleworking after initial in-person training. Ideal candidates will have strong organizational skills, flexibility, and relevant experience. Full-time position with a competitive salary and benefits.

Qualifications

• 2 years clerical office work in a business, public sector, or social work environment.
• Bachelor's degree or equivalent experience preferred.
• Preference for previous call center experience.

Responsibilities

• Provide world-class customer service to clients.
• Interview and process applications for AFS programs.
• Handle customer contact primarily via phone.

Skills

Customer service

Flexibility

Organizational skills

Education

Bachelor's degree

Associate's degree + 2 years clerical experience

2 years experience as a Family Services Specialist

Job description

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This position is located in Muskogee, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00 + Full State Employee Benefits
• Level II H14B: $40,248.00 + Full State Employee Benefits
  
  

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

In-person training will be provided.

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
  
  

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
• OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.
• OR two (2) years of experience as a Family Services Specialist
  
  

Preference Statement

Preference may be given to applicants with previous call center experience.

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Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)

This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval.

Job Responsibilities

• This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment
• Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks.
• The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls.
  
  

__________

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 25-GH134

83001930/JR48445

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Publishing

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