Family Services Specialist I/II

Oklahoma; Chickasha (OK); Remote; USD 37,000 - 41,000; Full time

Job summary

A state agency in Chickasha, Oklahoma, is seeking a Family Services Specialist I/II. This role involves providing exceptional customer service to clients of Adult and Family Services. The ideal candidate will possess strong organizational skills and experience in clerical office work. This position is designed for telework after an initial in-office training period of 120 days. Salary ranges from $37,440 to $40,248 annually, alongside full state employee benefits.

Benefits

Full state employee benefits

Paid travel and lodging for training

Qualifications

• Two years of clerical office work in a business, public sector, or social work environment.
• Bachelor's degree or an associate’s degree plus two years of clerical work.
• Preference for applicants with previous call center experience.

Responsibilities

• Provide world-class service to clients of Adult and Family Services.
• Interview and process electronic applications for AFS programs.
• Handle customer contact primarily via phone, with emphasis on first contact resolution.

Skills

Customer service

Organizational skills

Flexibility

Education

Bachelor's degree

Associate's degree

Two years of clerical office work

Job description

Overview

Family Services Specialist I/II — This position is located in Chickasha, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level II H14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

In-person training will be provided.

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
• OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.
• OR two (2) years of experience as a Family Services Specialist.

Preference Statement

Preference may be given to applicants with previous call center experience.

Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)

This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval.

Job Responsibilities

• This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
• Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks.
• The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone, incoming and outgoing calls.

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 25-BB174