Family Services Coordinator – In-Home Support

Senior Helpers; Chandler (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Mileage reimbursement

Referral program

Job summary

A leading in-home care provider in Chandler, Arizona is seeking a Family Services Specialist to support families receiving non-medical care. Responsibilities include timely communication, service coordination, and addressing family concerns with empathy. The ideal candidate will have prior experience in social work or healthcare support, possess strong interpersonal skills, and demonstrate excellent organization abilities. This full-time role offers a salary of $40,000-$50,000 annually along with benefits like health insurance and 401(k) eligibility.

Qualifications

• Previous experience in social work, case management, family services, healthcare support, or care coordination preferred.
• Proficient with basic computer systems and documentation tools.

Responsibilities

• Serve as a main contact for families, providing timely and professional communication.
• Support family onboarding following service initiation.
• Coordinate non-medical service changes, including schedules, hours, and caregiver preferences.
• Address family questions, concerns, and service feedback with empathy and professionalism.
• Collaborate with scheduling and care team staff to ensure continuity of care.
• Document family interactions and updates accurately in company systems.
• Proactively identify and help resolve potential service issues.
• Support family retention and long-term satisfaction.

Skills

Strong communication and interpersonal skills

Excellent organization and follow-up abilities

Ability to handle sensitive situations with professionalism

Comfortable working independently and as part of a team

Job description

A leading in-home care provider in Chandler, Arizona is seeking a Family Services Specialist to support families receiving non-medical care. Responsibilities include timely communication, service coordination, and addressing family concerns with empathy. The ideal candidate will have prior experience in social work or healthcare support, possess strong interpersonal skills, and demonstrate excellent organization abilities. This full-time role offers a salary of $40,000-$50,000 annually along with benefits like health insurance and 401(k) eligibility.