Family Services Coordinator - Huntersville

Usswimschools; Huntersville (NC); On-site; USD 20,664 - 25,485; Part time

Benefits offered by this job

Paid training

Paid time off

Employee assistance program

Opportunities for growth

Job summary

Usswimschools in Huntersville is seeking a Family Services Coordinator to oversee customer relations and operational efficiency. This pivotal role involves greeting families, managing class schedules, and ensuring a seamless enrollment process. The ideal candidate will thrive in a fast-paced environment and excel in keeping details organized.

With a focus on child safety and development, this position offers competitive pay starting at $15 per hour, depending on experience. Join a supportive team committed to making a difference in children's lives!

Qualifications

• Previous experience in administrative support or scheduling.
• Experience in child-focused programs or swim schools is preferred.

Responsibilities

• Greet families and assist with enrollment and onboarding.
• Manage registrations and class schedules using software.
• Resolve family questions and ensure a positive experience.

Skills

Attention to detail

Comfortable with technology

Organizational skills

Friendly communication

Job description

Future Opening: Family Services Coordinator - Huntersville

At Little Otter Swim School, we're on a mission to save lives by teaching children to swim. Every lesson we teach builds confidence, develops life‑saving skills, and helps children become safer in and around the water.

We're looking for a Family Services Coordinator to be the organizational hub of our swim school. This role combines customer service, enrollment, scheduling, and operations. You'll be the first point of contact for many families while ensuring that registrations, class schedules, makeups, absences, and account information are handled accurately and efficiently. This is an ideal role for someone who enjoys helping people, thrives in a fast‑paced environment, and takes pride in keeping details organized.

What You’ll Do

• Welcome New Families
  • Greet prospective and current families in person, by phone, and through email.
  • Help parents understand our programs and find the best class options for their children.
  • Guide new families through enrollment and onboarding.
  • Enroll students into appropriate classes.
  • Process transfers, schedule changes, and class upgrades.
  • Coordinate makeup lessons and absences.
  • Maintain accurate student and family records.
• Master Our Operating Systems
  • Learn and become highly proficient in our scheduling and enrollment software.
  • Accurately manage registrations, attendance, billing information, and class rosters.
  • Troubleshoot account issues and ensure data accuracy.
• Support Family Success
  • Answer questions about lessons, policies, schedules, and progress.
  • Resolve concerns professionally and efficiently.
  • Create a positive, welcoming experience that keeps families engaged and confident in their swim journey.

What Makes Someone Successful in This Role

• Strong attention to detail.
• Comfortable learning new technology and software systems.
• Excellent organizational skills.
• Ability to manage multiple priorities without losing accuracy.
• Friendly, professional communication skills.
• Dependable and consistent attendance.
• Ability to stay calm and positive during busy periods.

Preferred Experience

• Administrative support
• Scheduling or appointment management
• Child-focused programs, education, fitness, recreation, or swim schools

Why You’ll Love Working Here

• Meaningful work that helps keep children safe.
• Supportive team environment.
• Opportunities for growth and advancement.
• Competitive pay starting at $15–$18.50 per hour, with higher rates based on experience.
• The opportunity to make a lasting impact on local families.

Availability

We need staff for specific days and times: Monday 8:30 am–12:15 pm, Wednesday 8:30 am–12:15 pm, Friday 12:45 pm–4:15 pm, and Saturdays 7:30 am–2:15 pm. Applicants should be able to work any or all of these shifts consistently each week.

Compensation: $15.00–$18.50 per hour

Paid training and a starting salary of $15.00 and up depending on experience.

Paid time off for part‑time and full‑time employees.

Consistent year‑round schedule with a variety of shifts available: mornings, evenings & Saturdays.

Teach in a comfortable nurturing environment with warm water in a state‑of‑the‑art facility.

Employee assistance program: free confidential emotional, financial and legal counseling.

Continuous learning for instructors and customer care.

All employment offers are contingent upon a successful criminal background check.

Little Otter Swim School is an equal‑opportunity employer and encourages individuals from all backgrounds to apply.