Family Services Coordinator - Atrium Health Organ Lifeshare Charlotte FT

Atrium Health; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a compassionate Family Services Coordinator to support potential donor families through the organ donation process. This role is vital for ensuring families are informed and supported during difficult times. You will collaborate with healthcare teams, participate in quality improvement projects, and provide essential emotional support. If you have a background in social work or grief support and are dedicated to making a difference, this position offers a fulfilling opportunity to impact lives significantly.

Qualifications

• Bachelor’s Degree or three years’ experience in organ procurement required.
• Experience in social work or grief support preferred.

Responsibilities

• Supports donor families in making informed decisions about organ donations.
• Completes necessary paperwork and charting in EMRs.
• Provides grief support and follow-up for donor families.

Skills

Grief Support

Active-Reflective Listening

Organ Procurement Knowledge

Documentation Skills

Education

Bachelor's Degree

3+ years in organ procurement

Job description

Overview

Job Summary

The LifeShare Carolinas Family Services Coordinator (FSC) is responsible for ensuring that potential donor families make an informed decision regarding organ, tissue and eye donation, providing emotional support for potential donor families, and assists with donor family services projects and hospital development activities. The FSC I works with LifeShare and hospital administration, physicians, nursing staff, and other key departments as necessary in to implement educational and quality improvement programs related to donation.

Essential Functions

• Supports potential donor families in making informed decisions regarding organ, eye and tissue donations.
• Obtains authorization for donation and completes all required paperwork.
• Completes charting in patients’ EMRs in accordance with LifeShare policies and procedures.
• Maintains understanding of the grief process and comfortability in dealing with death.
• Provides active-reflective listening, grief support, and follow-up for donor families as appropriate.
• Work as an integral part of the LifeShare team
• Participates in quality assurance and performance improvement projects in Family Support department and LifeShare
• Assumes 24-hour on-call responsibility including weekends and holidays as determined by the department.

Physical Requirements

Available to travel distances greater than 100 miles and function effectively in unfamiliar hospital environments. Must be able to endure irregular sleep patterns.??? Work extended hours (25+), take call for 24hr intervals for consecutive days. Work in office, patient care area, and operating room. Ability to lift 50 pounds. Good visual acuity and accurate manual dexterity. Use of personal car for business is required. While performing the duties of this job, the employee is required to sit, stand, bend and walk, lift 30 lbs, be contacted by phone, work outside of normal business hours. Use of personal car for business is required.

Education, Experience and Certifications

Bachelor’s Degree or three years’ experience in organ procurement required. Experience in social work, grief support, chaplaincy, hospice care preferred. Experience providing services to the public dealing with trauma or death and dying situations is preferred. Valid Driver’s license required.