Family Services Case Manager

OhioMeansJobs Highland County; Oregon; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off & holidays

Professional development opportunities

Job summary

Clinton County Job & Family Services is seeking a Case Manager in the Family Services Unit to determine eligibility for Ohio Works First, Medicaid, and SNAP and to help clients navigate services that promote stability and self-sufficiency. You will conduct interviews, verify documents, use the Ohio Benefits system, prepare documentation, and coordinate with partners including law enforcement when required.

Strong communication, attention to detail, reliable attendance, and the ability to work

Qualifications

• Must have a high school diploma or GED.
• Valid Ohio Driver’s License and reliable transportation.
• Regular, reliable attendance.

Responsibilities

• Conduct interactive interviews to determine program eligibility.
• Gather and verify required documentation; compute budgets and eligibility.
• Use the Ohio Benefits system to manage cases and monitor progress.
• Process case changes, schedule appointments, and respond to alerts.
• Prepare accurate documentation including reports and narratives.
• Attend meetings, trainings, and collaborate with partners as needed.

Skills

Communication

Organizational skills

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Ohio Benefits

Case management software

Job description

Case Manager Family Services Unit

Department: Clinton County Job & Family Services- Family Services Unit

Report To: Family Services Administrator or Supervisor Employment Status: Full-Time

Classification: Classified (Non Exempt)

Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m. Base Pay Rate: $19.18/hour Probationary Period: 365 Days

About The Role

The Family Services Case Manager plays a key role in supporting individuals and families in Clinton County by determining eligibility for public assistance programs and helping customers navigate services that promote stability and self-sufficiency. This position requires strong communication, attention to detail, and the ability to work with individuals who may be facing difficult circumstances

What You’ll Do

• Conduct interactive interviews to determine eligibility for programs such as Ohio Works First, Medicaid, and SNAP.
• Gather and verify required documentation; compute budgets and make eligibility determinations.
• Use the Ohio Benefits system and other software platforms to manage and monitor cases.
• Process case changes, schedule appointments, release medical cards, and respond to alerts.
• Complete family assessments, provide referrals to community resources, and explain program rights and responsibilities.
• Investigate and process fraud cases, overpayments, and underpayments.
• Assess employability, determine work participation requirements, assign work activities, and track compliance.
• Prepare accurate, timely documentation, including reports, forms, narratives, and correspondence.
• Participate in county conferences, state hearings, and court proceedings when required; collaborate with law enforcement when necessary.
• Attend meetings, trainings, and workshops to stay current on policies and procedures.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or GED

Additional Requirements

• Valid Ohio Driver’s License, liability insurance, and reliable transportation.
• Ability to pass background checks: BCI, FBI, SACWIS, BMV, and drug screening.
• Regular, reliable attendance.

Preferred Qualifications

• Training, education, or experience in public assistance or a related field
• Strong communication and organizational skills
• Experience using computers and software programs
• Basic math proficiency
• Ability to work effectively with individuals in challenging situations

What We Offer

• Comprehensive benefits (medical, dental, vision, retirement)
• Paid time off & holidays
• Paid training and professional development opportunities
• A supportive team committed to making a difference

Clinton County is an Equal Opportunity Employer. Note: This description is not all-inclusive and may change as needed.