Family Services Aide

Chesterfield County; Virginia; On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Job summary

Chesterfield County is hiring a Family Services Aide to support CPS Investigations within the Social Services department. You will assist staff, transcribe interviews, organize records, and participate in home visits and court hearings.

The role requires compassion, strong organization, and independent decision-making. Applicants must meet education requirements and pass background checks; apply online by the deadline.

Qualifications

• High school diploma plus coursework in social work, human services, gerontology, or related fields, or equivalent combination.
• Considerable knowledge of customer service principles and evaluating satisfaction.
• Knowledge of local, state, and federal social and housing programs.

Responsibilities

• Assist family services staff in child welfare and CPS investigations.
• Transcribe interviews and organize records; respond to requests for records and redactions.
• Attend home visits, court hearings, and supervise parent-child visits; transport as needed.
• Document case activities and maintain filing and computer systems.

Skills

Customer service

Public relations

Organization

Interpersonal skills

Supervisory concepts

Education

High school diploma with related coursework

Tools

Calculator

Fax/Copier

Word processing

Spreadsheet

Job description

Family Services Aide - CPS Investigations

Social Services

Hiring Range: $45,723 - $53,724

Deadline: 11:59 p.m. October 4, 2026

Customer Experience: It's Our Business, It's Our Passion.

We know you: you're flexible, adaptable and well-organized; compassionate and understanding; assertive and able to make independent decisions. You're committed to the children who need a voice and dedicated to their safety. And you know what? You might be exactly who we're looking for. The Chesterfield-Colonial Heights Department of Social Services is hiring a Family Services Aide to assist the family services staff in child welfare and particularly Child Protective Services.

What You Do And How You Do It

Assist family services staff in child welfare, particularly Child Protective Services. Transcribe interviews conducted during the course of investigations and family assessments. Assist with redacting and organizing records in response to appeal requests. Conduct home visits and attend court hearings at the direction of the family services specialists; provides transportation for adults and children in county vehicle; supervise visits between parents and children. Contact collateral individuals to gather information; complete, organize and file paperwork; enter information into computer systems; document all case-related activities in writing. Emergency shelter duty is required. Perform other work as required.

We'll be honest- at times you will feel overwhelmed and emotionally drained. The workload is heavy with new cases constantly forming. It's a stressful job with critical outcomes. So, you must be committed to your clients- the children and their families. But you have a direct impact on the life of a child and their family that lasts a lifetime. When you see a family put their life back together and the child is happy and safe; you realize you may have saved a life- and you're eager to handle the next case. Being a Family Services Aide isn't for everyone. But if you are committed to making a real difference in the lives of others and are looking for a career rather than a job, we want you on our team.

Here's What You Need

• High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

• Considerable knowledge of principles and processes for providing customer and personal services (including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).
• Working knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources.
• Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.

We're Looking For Ideal Candidates Who Have (Preferred Qualifications)

• Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills preferred.
• Skill in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs preferred.
• Demonstrated ability to communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities preferred.
• Demonstrated ability to accept direction and follow established procedures; counsel others; organize, and postdate, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees preferred.

Current valid driver's license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check and education/degree verification required.

A Chesterfield County application is also required and must be submitted online by the deadline.

This position is part of an Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required.

Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish and ASL).

Did you know that working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF)?

This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

A Chesterfield County application is required and must be submitted online by deadline. Visit
chesterfield.gov/careers
to view instructions and to complete and submit an application. [phone].

An Equal Opportunity Employer Committed to Workforce Diversity