Family Services Admin Assistant – Medico‑Legal Support

University of New Mexico; Albuquerque (NM); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

University of New Mexico invites applications for an Administrative Assistant 3 within the Office of the Medical Investigator in Albuquerque, NM. The role focuses on family services, handling sensitive communications with empathy while coordinating inquiries and ensuring accurate records in a fast-paced medicolegal environment.

The ideal candidate has strong customer-service orientation, exceptional interpersonal skills, and the ability to manage multiple priorities with discretion in a 24/7

Qualifications

• Experience handling high-volume inbound calls.
• Ability to communicate compassionately with grieving families.
• Strong organizational and documentation skills.

Responsibilities

• Serve as primary point of contact for inquiries from families and stakeholders.
• Document inquiries, track follow-up, and maintain records.
• Coordinate with medical investigators and staff to ensure timely responses.

Skills

Customer service

Communication

Empathy

Microsoft Office

Tools

CRM

Job description

University of New Mexico invites applications for an Administrative Assistant 3 within the Office of the Medical Investigator in Albuquerque, NM. The role focuses on family services, handling sensitive communications with empathy while coordinating inquiries and ensuring accurate records in a fast-paced medicolegal environment.

The ideal candidate has strong customer-service orientation, exceptional interpersonal skills, and the ability to manage multiple priorities with discretion in a 24/7