FAMILY SERVICE WORKER SUPERVISOR

State of Arkansas; Little Rock (AR); On-site; USD 45,000 - 66,000; Full time

Job summary

The State of Arkansas is seeking a Family Service Worker Supervisor dedicated to overseeing protective foster care and service provision for vulnerable children. This role involves supervising support staff, ensuring compliance with quality service delivery, and collaborating with various agencies to assist multi-problem clients. The ideal candidate will possess a bachelor's degree in a related field and a strong background in child welfare, demonstrating leadership and investigative skills.

Benefits

Pension

Maternity leave

Paid state holidays

Qualifications

• Four years experience in child welfare or human services required.
• Organizational skills are a must.
• Experience with community engagement preferred.

Responsibilities

• Oversee and provide protective foster care and supportive services.
• Supervise support staff and monitor case records.
• Coordinate services with other agencies.

Skills

Supervisory practices

Counseling

Case management

Investigation techniques

Education

Bachelor's degree in social work, sociology, psychology, or related field

Job description

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Position Number: 22098209
County: Lonoke
Posting End Date: 06/19/2025
Anticipated Starting Salary: $45,009.95
DCFS Hiring Official: Brandy Kidd

Special Work Conditions: The FSW Supv is expected to: be prepared to work non- standard work hours which often include evenings, weekends and holidays; be on a 24 hour on-call rotation for up to 7 days at a time; operate a motor vehicle safely according to applicable laws at any time of day or night; have reliable personal transportation; extensive in-state travel ability; maintain a valid driver’s license and current auto insurance; ability to work with families who are experiencing poverty, addiction, and/or some type of neglectful or abusive situation; to lift weight (i.e., picking up children) up to 50 lbs.; ability to transport children and adults, ability to deal with complex situations and problem solve those situations, ability to deal with stressful situations.

Preferred Qualifications: Experience in working with children and/or families, some experience with community engagement or community resources. Public speaking and computer experience preferred. Organizational skills are a must. Supervisory experience preferred.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Class Code: M015C

Grade: GS08

FLSA Status: EXEMPT

Salary Range: $45,010.00 - $65,265.00

Summary

The Family Service Worker Supervisor is responsible for overseeing and providing protective foster care and supportive services for abused or neglected children. This position is governed by state and federal laws and agency/institution policy

Functions

Supervises a subordinate support staff by communicating prioritization of activities and project deadlines, reviewing and monitoring the work performed, interpreting policies, procedures, or precedents and providing supervisory or management staff with project updates on a regular and recurring basis to ensure adherence to project goals and timeframes. Reviews and monitors case records and reports to ensure quality service delivery and compliance with state and federal laws and agency policy. Reviews and discusses information obtained by workers investigating suspected child abuse and neglect complaints to determine if allegations can be substantiated. Coordinates services with other agencies when assisting multi-problem clients. Presents informational programs on agency activities and services to local civic organizations and schools. Provides direct casework services for protective, foster care and supportive services cases and conducts home studies and investigations of suspected child abuse and neglect. Recruits, trains and provides support to foster parents. Prepares court reports for custody hearings and presents testimony when necessary. Attends or conducts staff meetings to develop and monitor case plans. Develops budgets requests for program activities and submits for approval and reviews and approves expenditures. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of supervisory practices and procedures. Knowledge of the principles and practices of counseling, social work and case management. Knowledge of state and federal laws, rules, guidelines, and agency policies and programs governing foster care and protective services. Knowledge of the principles, techniques, and methods of investigation. Knowledge of human service resources. Ability to plan, organize, and direct the work of others. Ability to provide technical assistance in specialized program area. Ability to perform case and situation analysis and develop plans for remedial action. Ability to interview and obtain information. Ability to prepare, present, and review oral and written technical and confidential information and reports.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in social work, sociology, psychology, or a related field; plus four years of experience in child welfare or human services. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.