Family Service Counselor (Sales)

Park Lawn Corporation; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the cemetery and funeral services industry is seeking a Family Service Counselor (Sales) to establish relationships with client families and provide exceptional service. This role involves guiding families through their options, ensuring compliance with regulations, and contributing to revenue goals. Ideal candidates will have a degree or equivalent experience in sales, along with strong communication and relationship-building skills.

Benefits

Financial assistance programs for education

Comprehensive health and welfare plans

Retirement plan options including 401k

Employee discounts on services and merchandise

Variety of leave options

Qualifications

• Proven success in outside sales preferred.
• Possession or ability to obtain an insurance license.
• Fluency in English; bilingual is a plus.

Responsibilities

• Establish professional relationships with client families.
• Provide cemetery tours and guide families.
• Ensure compliance with regulations and company policies.

Skills

Sales

Communication

Customer Service

Relationship Building

Confidentiality

Education

Four-year degree or equivalent experience

Some college

Tools

Microsoft Office

Job description

Join to apply for the Family Service Counselor (Sales) role at Park Lawn Corporation

Description

This position involves establishing professional relationships with client families to meet their needs at the time of need or pre-need, and ensuring all options related to interment, cemetery property, and related services exceed families' expectations.

Why Work for Forest Lawn Cemetery and Mausoleum?

• Dedicated team members demonstrate a strong work ethic and commitment to core values, respecting families, the profession, and individuals.
• Opportunity to work with industry-leading experts.
• Financial assistance programs supporting education and development.
• Comprehensive health, welfare plans, and savings options.
• Retirement plan options including 401k and Roth plans with company match.
• Variety of leave options emphasizing work-life balance.
• Employee discounts on services, merchandise, and property.

Essential Functions

• Perform duties professionally with integrity and ethical business practices.
• Provide cemetery tours and guide families to burial sites.
• Build relationships, ensure excellent service, and develop referrals through attendance at services and visitations.
• Ensure compliance with regulations and company policies, accurately complete documentation, and conduct audits.
• Maintain pricing structures and submit contracts and payments timely.
• Report progress to the Sales Manager and complete required reports.
• Develop new prospects through community outreach and presentations.
• Coordinate with funeral homes and team members to exceed family expectations.
• Meet or exceed revenue standards.
• Maintain confidentiality of all company and client information.
• Participate in training initiatives and respond to hazards.
• Perform other duties as assigned.

Minimum Requirements

• Four-year degree or equivalent experience preferred; some college required.
• Proven success in outside sales preferred.
• Possession or ability to obtain an insurance license as required.
• Valid driver’s license with a good record.
• Fluency in English; bilingual is a plus.
• Proficiency in Microsoft Office preferred.
• Ability to handle multiple projects, prioritize, and exercise good judgment.