Family Service Coordinator

University of New Mexico; Albuquerque (NM); On-site; USD 43,330 - 60,856; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Tuition remission and dependent ed. op

Job summary

University of New Mexico in Albuquerque, NM, seeks a Family Service Coordinator to partner with families in the NICU, coordinating IFSP development and connecting families to community resources. The role supports family engagement, informed decisions, and access to services under NM FIT Program standards and IDEA Part C.

Under supervision of the Sr. Program Therapist, the coordinator builds relationships, coordinates services, and facilitates hospital-to-community transitions, ensuring

Qualifications

• Bachelor's degree required; no prior experience required.
• Completed degrees above the minimum education requirement may substitute for experience on a year-for-year basis.

Responsibilities

• Serve as the primary contact and trusted partner for families enrolled in the FIT Program.
• Build supportive relationships with families using a strengths-based, family-centered approach.
• Coordinate evaluations, assessments, IFSP meetings, and ongoing service delivery.
• Connect families with medical, educational, developmental, social, and community resources.
• Facilitate transition from hospital to community.

Skills

Strong communication skills

Organizational skills

Interpersonal skills

Bilingual English/Spanish

Education

Bachelor's degree

Bachelor's degree in Social Work / related field

Job description

The Family Service Coordinator partners with families of eligible infants in the UNMH Newborn Intensive Care Unit (NICU) to coordinate services, facilitate IFSP development, connect families to community resources, and support positive developmental outcomes. This position promotes family engagement, informed decision-making, and access to services while ensuring compliance with New Mexico FIT Program standards and IDEA Part C regulations.

Under the guidance of the Sr. Program therapist, the Family Service Coordinator will:

• Serve as the primary contact and trusted partner for families enrolled in the FIT Program.
• Build supportive relationships with families using a strengths-based, family-centered approach.
• Coordinate evaluations, assessments, IFSP meetings, and ongoing service delivery.
• Connect families with medical, educational, developmental, social, and community resources.
• Facilitate transition from hospital to community

See the Position Description for additional information.

Conditions of Employment

• Must pass a pre-employment criminal background check.
• Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.

Minimum Qualifications

Bachelor's degree; no previous experience required.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Bachelor's degree in Social Work, Family Studies, Early Childhood Education, Psychology, Human Services, Nursing, Special Education, or a related field.
• Experience working with young children and families.
• Experience working in a NICU or other pediatric hospital setting
• Strong communication, organizational, and interpersonal skills.
• Experience providing Early Intervention (IDEA Part C) services
• Bilingual (English/Spanish)

Campus

Health Sciences Center (HSC) - Albuquerque, NM

Department

Neonatology Developmental Care (997O2)

Employment Type

Staff

Staff Type

Term - Full-Time

Term End Date

06/30/2027

Status

Exempt

Pay

Monthly: $3,882.67 - $5,453.07

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

Eligible for Remote Work

No

Additional Information

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.