Family Service Advisor

sci; Saint Petersburg (FL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Commission-based incentives

Job summary

SCI is seeking a sales-focused associate in Saint Petersburg, FL. You will drive lead generation, build strong relationships with families, and collaborate with funeral home staff to deliver high-quality service.

Expect a strong commission-based incentive structure, with total compensation ranging from 50,000 to 100,000 annually in the first year, depending on performance and location, plus benefits alignment.

Qualifications

• Minimum high school diploma or equivalent.
• 1-2 years college or equivalent education and experience.
• 1-2 years customer service or sales experience preferred.
• Must pass internal presentation certification within 30 days.
• Occasional evenings and weekends work required.

Responsibilities

• Prospect for leads and dedicate 1-2 hours daily to generate opportunities.
• Obtain referrals from families served and build community networks.
• Present to families and explain solutions to protect loved ones.
• Respond to inquiries promptly and maintain professional communication.
• Build trust-based relationships and pursue referrals.

Skills

Customer service

Sales

Presentation skills

Evenings/weekends availability

Communication

Education

High school diploma or equivalent

1-2 years college or equivalent experience

Tools

CRM software

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Target Compensation Range: $50,000 to $100,000 annually.

The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually . Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)

Postal Code: 33710

Category (Portal Searching): Sales

Job Location: US-FL - St. Petersburg