Family Service Advisor

Service Corporation International; Rockville (MD); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Commission-based incentive

Steady workflow

Job summary

Service Corporation International in Rockville, MD seeks a Family Service Advisor to generate leads, educate families on pre-planning, and deliver compassionate, personalized service. You will coordinate with funeral directors and staff, respond to inquiries, and maintain relationships for ongoing support.

The role requires stable customer service or sales experience, a high school diploma, and the ability to obtain any required licenses. Compensation combines base and commission.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service or sales experience preferred.
• Ability to pass internal presentation certification within thirty days.

Responsibilities

• Lead generation: prospect 1–2 hours daily and obtain referrals.
• Build relationships with families; respond timely and respectfully.
• Teamwork: collaborate with funeral directors and staff to ensure service quality.
• Prepare for appointments and follow up on all requests.
• Educate families on pre-planning benefits and obtain referrals.

Skills

Customer service

Sales

Communication

Empathy

Presentation

Education

High school diploma

1–2 years college

Tools

CRM software

Job description

## Family Service AdvisorApply: MD - Rockville: Full time: Posted Today: Req.168332Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.**Job Responsibilities** **Lead Generation*** Holds self-accountable for prospecting a minimum of 1-2 hours each day* Obtains referrals from families served by the location* Networks and builds community and civic relationships* Explains and presents presentations to families served and referred families* Maintains and tracks activity levels to ensure productivity **Build Relationships with Families*** Responds to client inquiries in a timely, respectful, sensitive and professional manner* Connects with families through listening, honest communication and genuine concern* Develops an understanding of each family’s unique needs and offers solutions that provide value to them* Stays in touch with families to ensure satisfaction* Prepares for all appointments and performs all procedures with professionalism and attention to detail* Follows through on all customer problems and requests* Builds trust-based relationships to earn the right to ask for referrals* Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning **Teamwork*** Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future* Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service* Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales* Shares family concerns with rest of the SCI team **Minimum Requirements** **Education*** High school diploma or equivalent* 1-2 years of college or an equivalent of education and experience **Experience*** High school equivalency and 1-2 years of college or an equivalent of education and experience* 1-2 years of customer service or sales industry experience preferred **Licenses*** Current state/province issued driver’s license with an acceptable driving record* Insurance license if required by state/province law and as prescribed by each state board **Knowledge, Skills and Abilities*** Must be able to pass the Company’s internal presentation certification within thirty days of hire* Ability to work a number of evenings and or weekends every month* Ability to drive frequently* Ability to obtain and maintain an insurance license if required by state/province* Flexible hours but, at times must have the ability to work up to 12 hours in a day* Ability to treat others with empathy and respect* Knowledge of computers and some software* Customer service skills* **Target Compensation Range: $50,000 to $100,000 annually.** The estimated total target compensation for this position in the first year typically ranges from **$50,000 to $100,000 annually** based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn **$100,000 to $150,000 or more annually**. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.*(Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)*Postal Code: 20853Category (Portal Searching): SalesJob Location: US-MD - Rockville