Family Service Advisor

sci; Rockville (MD); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Commission-based incentives

Professional growth opportunities

Job summary

SCI in Rockville, MD seeks a proactive professional to lead generation efforts and develop referrals through strong relationships with families. You will educate, present, and support families while coordinating with the SCI team to ensure compassionate, high-quality service.

Role requires empathy, reliable communication, and the ability to work evenings/weekends. Commission-based incentives apply to total compensation and performance.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or education and experience.
• 1-2 years of customer service or sales industry experience preferred.

Responsibilities

• Prospect for new clients and obtain referrals daily.
• Present to families served and referred families.
• Network with community and civic groups.
• Respond to client inquiries promptly and professionally.
• Build trust-based relationships and earn referrals.
• Collaborate with funeral directors and staff to ensure high-quality service.
• Prepare for appointments with attention to detail.
• Maintain activity records to sustain productivity.

Skills

Customer service

Empathy and respect

Strong communication

Flexible hours

Ability to drive

Education

High school diploma or equivalent

1-2 years of college or education and experience

Tools

Driver's license

Insurance license

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually . Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)

Postal Code: 20853

Category (Portal Searching): Sales

Job Location: US-MD - Rockville