Family Service Advisor

Service Corporation International; Palm Bay (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a sales-focused professional in Palm Bay, FL to generate leads, build trust with families, and coordinate with funeral professionals. The role emphasizes compassionate service, timely responses, and solution-oriented conversations with families.

Candidates should have a high school diploma (or equivalent), 1–2 years of college, and 1–2 years in customer service or sales.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education and experience.
• 1-2 years of customer service or sales experience preferred.
• Current state license if required; valid driver’s license with clean record.
• Insurance license if required by state law and as prescribed by state board.
• Ability to work evenings and weekends; willing to travel as needed.
• Empathy, respect, and strong customer service skills.
• Proficiency with computers and standard software.

Responsibilities

• Prospect and generate leads for 1–2 hours daily.
• Obtain referrals from families served.
• Network with communities and build relationships.
• Explain and present to families and referred families.
• Maintain and track activity levels to stay productive.
• Respond to client inquiries promptly and professionally.
• Listen and empathize to understand family needs and offer value.
• Follow up to ensure satisfaction and repeat referrals.
• Prepare for appointments with professionalism and attention to detail.
• Follow through on all problems and requests.
• Build trust-based relationships to earn referrals and educate on pre-planning benefits.
• Collaborate with funeral directors, location managers, and staff to provide seamless service.
• Review past services and contacts to support current needs.
• Share family concerns with the SCI team.

Skills

Customer service

Sales

Communication

Education

High school diploma or equivalent

1-2 years college or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills And Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills
• Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

(Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)

Postal Code: 32909

Category (Portal Searching): Sales

Job Location: US-FL - Palm Bay

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