Family Service Advisor

Sci Corp; Northport (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Team-oriented environment

Job summary

Sci Corp in Northport, AL is seeking a motivated Sales Associate to drive lead generation and build trust-based relationships with families seeking pre-planning solutions. You will present options, respond to inquiries, and collaborate with funeral directors to ensure seamless service.

A high school diploma and 1–2 years of customer service or sales experience are preferred. You should be able to work evenings and weekends.

Qualifications

• Must pass internal presentation certification within 30 days of hire
• Evenings and weekends availability
• Valid driver’s license with clean driving record
• Insurance license if required by state law

Responsibilities

• Lead generation: prospect and build referrals daily
• Build relationships with families and provide compassionate service
• Collaborate with funeral directors and location staff for seamless service
• Respond to client inquiries promptly and professionally
• Maintain accurate activity records to ensure productivity

Skills

Customer service

Sales experience

Communication

Empathy

Presentations

Computers & software

Driving

Education

High school diploma or equivalent

1–2 years of college or equivalent

Tools

Computers & Software

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills And Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Postal Code: 35473

Category (Portal Searching): Sales

Job Location: US-AL - Northport

#SALES