Family Self-Sufficiency Coordinator

Metropolitan Development; Nashville (TN); Vor Ort; USD 55.000 - 59.000; Vollzeit

Zusammenfassung

Metropolitan Development and Housing Agency (MDHA) seeks a Family Self-Sufficiency Coordinator to support Housing Choice Voucher participants in pursuing financial independence. Under the HCV Special Projects Manager, you will provide case management, counseling, and ITSP development, coordinating with community partners to connect resources and maintain participant records.

The role includes escrow management, progress monitoring, and reporting to help families increase earned income and reduce

Qualifikationen

• Bachelor's degree from an accredited four-year college or university with relevant coursework.
• At least five years of work experience in case management or supportive service delivery.
• Knowledge of assisted housing and Housing Choice Voucher programs, HUD regulations, and MDHA policies.
• Knowledge of affordable housing rules, landlord/tenant rights, and rental/homeownership principles.
• Ability to communicate effectively, both orally and in writing, with applicants, participants, landlords, lenders and the public.

Aufgaben

• Recruit and screen participants for the Family Self-Sufficiency program.
• Conduct quarterly enrollment sessions and orientations for the FSS program.
• Prepare letters and materials notifying families and generating interest in the FSS program.
• Develop and monitor Individual Training and Service Plans (ITSPs) with designated software.
• Maintain regular contact with participants to review progress toward goals and provide support.
• Coordinate with community partners to connect participants with resources.
• Manage escrow calculations and review accounts, including disbursements and reporting.
• Join MDHA committees and coordinate with service providers to support participant needs.

Kenntnisse

Case management

Bachelor's degree

Communication skills

Driver's license

Housing policy knowledge

Ausbildung

Bachelor's degree

Tools

MDHA software

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Self-Sufficiency Coordinator

Full-time Regular Full-Time Housing Nashville, TN, US

2 days ago Requisition ID: 1247

Salary Range: $54,621.00 To $59,192.00 Annually

Open Date: October 8th, 2026

Close Date: October 23,2026

Metropolitan Development and Housing Agency (MDHA)

Family Self-Sufficiency Coordinator

Help families build financial independence, achieve their goals and strengthen their future.

Position Snapshot

Salary Range: $54,621-$59,192

Why MDHA?

At MDHA, our work is about more than housing. It's about people, neighborhoods and the city we call home.

Today, MDHA houses approximately 30,000 Nashvillians, primarily through more than 8,000 Section 8 vouchers and nearly 7,000 apartments at more than 40 properties.

But MDHA is more than a housing authority for Nashville and Davidson County. We also administer federally funded community development programs on behalf of the city and serve as the redevelopment arm of Nashville.

When you join MDHA, you become part of a team of nearly 300 dedicated employees whose work has a direct impact on the people we serve, the neighborhoods and communities we support, and the growth and development of Nashville.

Support Housing Choice Voucher participants as they work toward financial independence through case management, counseling, goal setting, service coordination and Family Self-Sufficiency program oversight.

About the Role

MDHA is seeking a Family Self-Sufficiency Coordinator to support participants in the Housing Choice Voucher (HCV) Program as they work toward financial independence and greater self-sufficiency.

Under the direction of the HCV Special Projects Manager, this role provides case management, counseling and program support to families participating in the Family Self-Sufficiency (FSS) program.

The FSS Coordinator works directly with participants to assess their needs, establish goals and develop Individual Training and Service Plans (ITSPs) designed to help families increase earned income and reduce their dependence on government assistance.

This role also coordinates with community organizations, agencies and social service providers to connect participants with resources that support their individual goals. The position is responsible for maintaining participant records, monitoring progress, administering escrow activities and preparing required reports.

What You'll Bring

Minimum Qualifications

• Bachelor's degree from an accredited four-year college or university with major coursework in psychology, sociology, social work, business or a related area.
• At least five years of work experience in case management or supportive service delivery.
• An equivalent combination of education and work experience may be considered.
• Knowledge of assisted housing and Housing Choice Voucher programs, HUD regulations, and MDHA policies and procedures related to rental assistance.
• Knowledge of affordable housing rules and regulations, landlord and tenant rights, and rental and homeownership principles.
• Knowledge of community resources and supportive services, with the ability to connect participants with appropriate services and organizations to support their goals.
• Knowledge of general accounting practices and financial processes, with the ability to perform basic mathematical calculations accurately.
• Ability to communicate effectively, both orally and in writing, with applicants, participants, landlords, lenders, other housing providers and members of the public.
• Ability to maintain accurate records, manage multiple priorities and follow established policies and procedures.
• Valid Tennessee driver's license.

Preferred Experience

• Experience working with Housing Choice Voucher or other assisted housing programs.
• Experience providing case management or supportive services to individuals and families.
• Experience coordinating services with community-based organizations, agencies and social service providers.
• Experience helping individuals or families establish and achieve self-sufficiency goals.

What You'll Do

Recruit and Support FSS Participants

• Recruit, screen and qualify participants for the Family Self-Sufficiency program.
• Conduct quarterly FSS enrollment sessions to explain the program to referred and interested families.
• Conduct orientations and presentations to explain the FSS program to participants and the public.
• Prepare letters, brochures and other materials using the Housing Choice Voucher participant database to notify families and generate interest in the FSS program.

Develop and Monitor Individual Goals

• Initiate a Contract of Participation for each family participating in the FSS program.
• Conduct needs assessments with FSS participants.
• Counsel participants regarding program requirements and responsibilities.
• Work collaboratively with families to develop Individual Training and Service Plans (ITSPs) using the designated software.
• Maintain regular contact with FSS participants to review and track progress toward program goals and provide encouragement and support.
• Conduct monthly check-ins with participants.
• Maintain at least quarterly contact with participants through phone calls, office visits or other appropriate methods.
• Use MDHA software to document program activities and track participant progress.

Coordinate Community Resources and Services

• Develop partnerships with community-based organizations, agencies and social service providers.
• Connect FSS participants with services and resources that can assist them in achieving their individual goals.
• Serve as an active member of the FSS Coordinating Committee.
• Coordinate with community partners and service providers to support participant needs and self-sufficiency goals.

Manage FSS Escrow Activities

• Perform escrow calculations using the FSS electronic escrow worksheet.
• Review participant escrow accounts and ensure calculations are accurate.
• Review escrow accounts and make recommendations for interim and final disbursements and forfeitures upon participant request, program completion or termination.
• Ensure accurate calculation of escrow accounts and disbursement requests.
• Provide

Join MDHA

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THE METROPOLITAN DEVELOPMENT AND HOUSING AGENCY IS AN EQUAL OPPORTUNITY EMPLOYER AND HIRES REGARDLESS OF RACE, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, RELIGION, AND DISABILITY, GENETIC INFORMATION OR ANY OTHER LEGALLY PROTECTED STATUS.

Upon reviewing all applications submitted for job openings, the Human Resources Office will notify those applicants who are selected for personal interviews. Applicants selected for a position must successfully pass a pre-hire physical examination and drug screen in order to be hired. MDHA is certified by the State of Tennessee as a Drug-Free Workplace

701 South Sixth Street

TDD#252-8599

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