Family Resources Coordinator

Akin (formerly Children's Home Society of Washington + Childhaven); Seattle (WA); Hybrid; USD 36,000 - 42,000; Full time

Job summary

Akin is seeking a Family Resources Coordinator to support families in the ESIT program. You will work with caregivers to identify developmental needs, set IFSP goals, and connect families with community resources.

This role emphasizes building relationships, advocacy, and coordinated service delivery. Responsibilities include guiding families through ESIT, maintaining sensitive case notes, and collaborating with a multidisciplinary team to ensure timely support and access to benefits.

Qualifications

• Minimum one year of experience in social services or early intervention.
• Current CPR/First Aid/AED certifications required.
• Valid driver's license with clean driving record.

Responsibilities

• Build trusting relationships with families and caregivers and identify child goals.
• Develop and monitor IFSP goals with families and coordinate services.
• Guide families through ESIT, explain services, rights, and safeguards.
• Maintain monthly communication and help families navigate complex systems.
• Coordinate referrals and collaborate with service providers and partners.

Skills

Communication skills

Interpersonal skills

Bilingual English/Spanish

Education

Bachelor's degree in Social Services or related field

CPR/First Aid/AED certification

HIV/Bloodborne Pathogens certification

Driver's license

Job description

Help families navigate their child's early development and make a lasting difference in their lives!Are you passionate about supporting children and families, building meaningful relationships, and connecting people with resources that help them thrive? Akin is looking for a compassionate, resourceful, and dedicated Family Resources Coordinator (FRC) to join our Early Support for Infants and Toddlers (ESIT) team!

About Akin

At Akin, we believe every child and family deserves the opportunity to thrive. We partner with children, families, and communities to build strong relationships, support well-being, and create opportunities for lifelong success.

Our Early Support for Infants and Toddlers (ESIT) program helps families with children from birth to age three who are experiencing developmental delays or disabilities. Through family-centered services, early intervention, and community partnerships, we help children build essential skills while empowering caregivers to support their child's growth and development.

When you join Akin, you become part of a collaborative team committed to strengthening families, celebrating individual strengths, and creating lasting positive change.

About The Role

As a Family Resources Coordinator, you'll serve as a primary point of contact and advocate for families receiving ESIT services. You'll work closely with caregivers to understand their goals, identify their child's strengths and developmental needs, and coordinate services that support the entire family.

You’ll guide families through the early intervention process, help develop and monitor Individualized Family Service Plans (IFSPs), connect families with community resources, and collaborate with service providers to ensure children receive coordinated, timely support.

This is an opportunity to build meaningful relationships with families, help them navigate important decisions, and celebrate developmental milestones along the way.

What You’ll Do

Partner with Families and Support Their Goals

• Build trusting, supportive relationships with parents and caregivers, recognizing their strengths, priorities, and hopes for their children.
• Help families identify their child's developmental strengths and needs and develop individualized goals through the Individualized Family Service Plan (IFSP) process.
• Guide families through the ESIT program, ensuring they understand available services, their rights, and important procedural safeguards.
• Maintain regular communication with families, including monthly check-ins, to provide guidance, answer questions, and ensure services continue to meet their needs.
• Empower families to advocate for their children and make informed decisions about their child's development and care.

Coordinate Early Intervention Services

• Coordinate the development, implementation, scheduling, and review of Individualized Family Service Plans.
• Collaborate with early intervention specialists, referring agencies, healthcare providers, and community partners to ensure services are aligned with each child's needs.
• Facilitate ongoing communication among families, service providers, and partner agencies, including required six-month reviews and updates regarding significant case developments.
• Support families in navigating complex service systems and accessing additional programs, including Medicaid-related resources when applicable.
• Maintain accurate, timely, and confidential case records and documentation.

Connect Families with Community Resources

• Help families identify and access community resources that support their goals and overall well-being.
• Develop and maintain strong relationships with local social service agencies, healthcare providers, and other family-serving organizations.
• Coordinate referrals and connect families with additional services when needed.
• Organize and participate in family events, parent meetings, and opportunities that encourage connection and engagement.

Collaborate and Grow with Your Team

• Work closely with a multidisciplinary team of early intervention professionals to provide coordinated, family-centered support.
• Participate in case reviews, team meetings, program planning, and other collaborative activities.
• Support continuous improvement efforts that strengthen services for children and families.
• Participate in ongoing professional development, including training related to child development, family support, HIPAA, child abuse awareness, antiracism, and other relevant topics.
• Reflect on your work, seek opportunities for growth, and contribute to a positive, supportive team environment.
• Perform other related duties as assigned to support effective program operations.

What You’ll Bring

We’re looking for someone who genuinely enjoys working with families and understands the importance of compassion, communication, and collaboration.

Successful Candidates Will Bring

• Knowledge of early childhood development and an understanding of the unique needs of infants, toddlers, and their families.
• A warm, compassionate, and supportive approach to building relationships with caregivers.
• Strong communication and interpersonal skills, including the ability to explain information clearly and help families navigate complex systems.
• Familiarity with local and statewide family resources, or the ability to learn and build strong community partnerships.
• Strong organizational skills and the ability to coordinate multiple services, maintain accurate documentation, and manage competing priorities.
• An understanding of the social and systemic challenges that can affect families in Washington State.
• The ability to collaborate effectively with families, colleagues, service providers, and community partners from a variety of backgrounds.
• A commitment to accessibility, inclusion, and belonging.
• A willingness to learn, grow professionally, and contribute to a welcoming and inclusive workplace.

Minimum Qualifications

• At least one year of experience working or volunteering in social services, early intervention, or a related field, preferably involving home visitation; or equivalent life experience supporting children and parents navigating identified developmental delays.
• Ability to maintain current certifications in Pediatric/Adult CPR, First Aid/AED, and HIV/Bloodborne Pathogens.
• A valid driver's license and a favorable driving record, with no more than three violations within the past three years.

Preferred Qualifications

• Bachelor's degree in Social Services, Early Learning, or a related field.
• Bilingual in English and Spanish is highly desired.

Work Environment & Physical Requirements

• Work is performed in a professional office environment, with responsibilities involving coordination and communication with families, colleagues, and community partners.
• Some positions may be eligible for hybrid work arrangements based on program and business needs. Hybrid arrangements may be modified or discontinued as needed.
• Regular use of computers, telephones, and other office equipment.
• Ability to sit, stand, communicate, and perform routine office tasks, with occasional reaching, stooping, and kneeling.
• Ability to perform computer-based work requiring close vision.
• Regular, predictable attendance is required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

This role involves access to protected health information (PHI) and confidential identifiable information (CII) as necessary to perform assigned responsibilities. Maintaining confidentiality and protecting family information are essential responsibilities.

Why Join Akin?

At Akin, you'll have the opportunity to do work that truly matters. As a Family Resources Coordinator, you'll help families feel heard, supported, and empowered as they navigate their child's early development.

You’ll be part of a collaborative team that values relationships, recognizes the strengths of every family, and works together to help children reach their full potential.

Salary Range And Benefits

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.

The target starting pay for this position is $26.12 - $30.69 per hour, typically within the first half of this range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

The range above allows our employees room for growth during their tenure in the position.