Family Resource Specialist

Akin (formerly Children's Home Society of Washington + Childhaven); Kent (WA); On-site; USD 32,000 - 39,000; Full time

Job summary

Akin is seeking a Family Resource Specialist to be the first point of contact for participants seeking resources, support, and programs at the Family Resource Center in Kent, WA. The role handles PHI/CII and contributes to daily operations in a multi-pillar service model.

You will welcome families, help access resources, and coordinate referrals to in-house and external programs, while maintaining data accuracy and performing light clerical tasks.

Qualifications

• High School Diploma or equivalent; 1–2 years in social or human services with families.
• Valid driver’s license with no more than three violations in the past three years.
• Bi-lingual (as needed) preferred; lived experience is a plus.

Responsibilities

• Create a warm, welcoming environment for all community members who walk in or call.
• Assist participants in accessing concrete goods in the resource room.
• Provide information about Akin programs and external resources.
• Refer participants to Family Navigation for secondary prevention and/or family development activities.
• Refer participants to other Akin programs at the site and to external resources as needed.
• Enter data about participant visits and resource room inventory; perform light clerical tasks.
• Support operations with basic administrative duties.

Skills

Decision making

Public relations

Communication

Written communication

Microsoft Office

Teamwork

Adaptability

Public speaking

Education

High School Diploma

Tools

Microsoft Office Suite

SharePoint

Internal data systems

Job description

Position Summary

The Family Resource Specialist is the first face of the Akin Family Resource Center when participants come in or call for resources, support, and programs. This role will perform a variety of tasks related to the daily operation of the FRC. Has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary, to perform related job duties and responsibilities.

Essential Functions

Family Resource Center Operations

• Creating a warm and welcoming environment for all community members who walk in or call
• Assisting participants in accessing concrete goods in the resource room
• Providing information about Akin programs and external resources
• Referring participants to Family Navigation for secondary prevention and/or family development activities
• Referring participants to other Akin programs available by site
• Referring participants to external resources as needed/appropriate
• Keeping Resource Room stocked and notifying FRC Manager of resource needs
• Entering data about participant visits, resource room inventory, other data needs as assigned
• Light clerical work to support the operations of the Akin Family Resource Center

Duties Related to 3 Pillars: Behavioral Health, Early Learning, Family Support

• Depending on location, this role may also have duties related to:
• Welcoming families who arrive at the FRC for Behavioral Health, Early Learning, and Family Support services
• Answering phone, email, and in person inquiries about Akin programs such as Early Learning, Behavioral Health, and Family Support
• Perform other duties as assigned by Supervisor to advance the mission, vision, and values of Akin

Knowledge, Skills And Abilities

• Skilled in decision making. Ability to work independently as well as part of a team, complete assigned projects, and carry out multiple tasks
• Reliable and dependable, arriving on time to welcome families to the center
• Willingness and ability to pivot as needed to address immediate needs presented by families and community
• Experienced in and/or willingness to learn Microsoft Office Suite, SharePoint, and internal data systems
• Strong communication skills with the ability to develop and maintain good public relations among participants, volunteers, community members, and staff
• Ability to effectively communicate in writing in a professional manner
• Familiarity with or interest in the principles of accessibility, inclusion, and belonging; and experience working successfully with colleagues, clients, or communities from a variety of backgrounds.
• Demonstrated openness to learning and contributing to an inclusive workplace environment

Working Environment

• Moderate noise (i.e. business office with computers, printers, phones)
• Typical office lighting and temperatures
• Moderate to frequent interruptions depending on location
• Ability to work in a confined area
• Ability to sit at a computer for an extended period

Working Remotely

Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs. Due to the need to be client facing, Family Resource Specialists working at a Family Resource Center are 100% in-person and are not eligible for hybrid work. The position also requires occasional evening and weekend work to support events, deadlines, or operational needs.

Physical Demands

• While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop and kneel
• Specific vision abilities required by this job include close vision requirements due to computer work
• Regular, predictable attendance is required
• Ability to lift up to 30lbs

Minimum Qualifications

• High School Diploma or equivalent 1-2 years’ experience in social or human services working with children and families or combination of education and experience to that demonstrates skills and abilities required for the role
• A valid driver's licsense and a favorable driving record, with no more than three violations within the past three years

Preferred Qualifications

• Bi-lingual (as needed)
• Lived experience

Salary Range And Benefits

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.

The target starting pay for this position is $23.69 - $27.84 per hour, typically within the first half of these ranges. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

The range above allows our employees room for growth during their tenure in the position.