Family Partner, Salem Hospital

Mass General Brigham; Somerville (MA); Hybrid; USD 125,000 - 150,000; Full time

Job summary

A leading healthcare organization in Somerville is seeking a Family Partner to assist pregnant and parenting individuals with their social and clinical health goals. The Family Partner will provide coaching and support, navigating healthcare systems and community resources. Candidates should have a high school diploma and experience in case management or community health. This full-time position offers a chance to make an impact in maternal and child health. Competitive compensation and a hybrid work environment are provided.

Benefits

Competitive salary

Comprehensive benefits

Professional growth opportunities

Qualifications

• Experience working as a case manager or community health worker strongly preferred.
• Knowledge of maternal and child health equity is a plus.
• Ability to work collaboratively with diverse populations.

Responsibilities

• Support individuals in navigating prenatal and postpartum care.
• Deliver one-on-one coaching and health education.
• Enroll eligible individuals into the Maternal Community Health program.

Skills

Communication skills

Case management experience

Bilingual (Spanish)

Organizational skills

Education

High School Diploma

Job description

Join to apply for the Family Partner, Salem Hospital role at Mass General Brigham

1 day ago Be among the first 25 applicants

Join to apply for the Family Partner, Salem Hospital role at Mass General Brigham

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The MGB Family Partner supports participants in the MGB Family Partnership Program who plan to deliver their babies at Brigham and Women’s Hospital, Massachusetts General Hospital, Newton-Wellesley Hospital, and/or Salem Hospital regardless of where they are receiving their prenatal care. The goals of the MGB Family Partnership Program are three-fold:

Advance strategies for accessible support throughout pregnancy, childbirth, and the postpartum period throughout Mass General Brigham and in the communities it serves.

Advance multidisciplinary services that work to solve for physical health conditions, mental health conditions, and social risk factors.

Increase access to hospital and community based social risk informed care programs integrating health education, self-management support, and connection to resources.

The role of the Family Partner is to serve as a skills-based coach for pregnant and parenting individuals to achieve their clinical and social health goals. As a key part of the MGB Maternal Community Health team, the Family Partner acts as a bridge between the program participant and MGB Maternal Community Health programmatic network, as well as the connection to internal clinical partners and external social service providers. The Family Partner strives to address individual, institutional, and community level barriers associated with access to care, and support individuals’ clinical health goals and clinical self-management practices. The Family Partner also provides coaching on social health goals and supports participants in building social opportunity as a strategy to improve maternal and child health outcomes across the life course.

Principal Duties And Responsibilities

The Family Partner position requires adequate knowledge (or the ability to learn) about maternal and child health promotion, the social determinants of maternal and child health equity, prenatal and postpartum healthcare delivery, health systems improvement opportunities, and the network of social services in their geographic catchment area. The Family Partner will focus on partnering with birthing individuals during their pregnancy through their child’s first birthday.

In this role, the Family Partner will join the MGB Maternal Community Health team and work with program participants planning to deliver at Brigham and Women’s Hospital, Massachusetts General Hospital, Newton-Wellesley Hospital, or Salem Hospital. Family Partners will work with staff at these hospitals in addition to staff at partner health centers and/or community organizations. The hours of this position are 40 hours per week, Monday through Friday.

Each Family Partner will have a different priority delivery hospital and associated geographic catchment area for connecting with program participants. Family Partners work location is fluid within their geographic catchment area based on the needs of program participants and the program itself. Family Partners will meet with program participants virtually and in person.

Responsibilities Include

Participate in all MGB Family Partner trainings to support healthy pregnancies, facilitate self-management of pregnancy related conditions, understand the most common medical conditions affecting maternal health outcomes, and the coaching approach.

Enroll eligible individuals into the MGB Maternal Community Health Family Partnership Program

Complete an initial assessment to identify with the program participant their specific clinical and social health goals and create a care plan accordingly in line with clinical and social care protocols.

Support participants in navigating prenatal and postpartum care and serve as the liaison between the patient and the MGB institutions’ clinical care teams.

Deliver 1:1 skills-based coaching and health education to participants through a range of communication methods such as text messaging, phone, video calls, Patient Gateway, and in-person visits.

Support participants navigating federal and state offices to access resources.

Refer program participants to external community partners, and internal MGB institution providers as appropriate, and work closely with partners and providers to ensure a warm handoff.

Complete all patient tracking in appropriate electronic medical record and other programmatic tracking software.

Meet with every client at 96 hours post-delivery in person and support their immediate needs.

Participate in Family Partnership Program and/or MGB Maternal Community Health initiative-wide programming

Support requests to Cradles to Crayons, which includes monthly supplies retrieval, storage, and dissemination

Participate in complex care meetings with patients supported by multiple internal or external partners.

Other duties as assigned

This position is grant-funded for a term of 3 years.

Qualifications

KNOWLEDGE, EDUCATION, SKILLS REQUIRED:

• High School Diploma Required
• Experience working as a case manager/patient navigator/community health worker strongly preferred
• Experience in a clinical setting a plus
• Demonstrated commitment to improving social determinants of health
• Bilingual - Spanish fluency preferred
• Computer and data management proficiency.
• Ability to work collaboratively and communicate effectively with others, including patients and families, staff from all sites and the community-at-large.
• Candidate must be able to thrive in a fast-paced environment on sensitive, complex issues.
• Excellent communication and organization skills, and attention to detail
• Ability to work in multiple settings, e.g. hospital, community sites, community health centers
• Knowledge of and passion for maternal and child health equity
• Strong ability to work with diverse, multi-cultural populations
• Knowledge of Boston and greater Boston communities and local community resources a plus
• Mastery of concepts and frameworks related to health inequities a plus
  
  

Additional Job Details (if Applicable)

Additional_Job_Description

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.42 - $27.74/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Mass General Brigham by 2x

Get notified about new Family Specialist jobs in Somerville, MA.

Boston, MA $54,500.00-$58,000.00 1 month ago

Family Liaison Mattahunt (Temporary Vacancy) (SY25-26)

Assistant Director of Family and Alumni Events

Family Engagement Facilitator (Anticipated Vacancy)(SY25-26)

Education and Development (Events) Specialist (Hybrid)

Newton Centre, MA $62,000.00-$68,000.00 3 weeks ago

Family Clinician-Family Resource Center-Eligible for an Up To $3000 Bonus

Boston, MA $75,773.62-$110,808.10 1 day ago

PART TIME (Family Visitation Coach (Bilingual preferred)

Developmental Specialist - Early Intervention

Boston, MA $50,000.00-$60,000.00 1 hour ago

Boston, MA $56,000.00-$58,500.00 5 months ago

Family Partner, Newton Wellesley Hospital

Bilingual Family Partner for Family Child Care Agency

Family Engagement Coordinator - Northshore

Lynn, MA $60,000.00-$65,000.00 4 months ago

Family Support Specialist - Sign on Bonus

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.